Join BCAA as a Customer Experience Manager and lead the transformation of customer interactions. Focus on data-driven improvements and omnichannel service to enhance journeys and satisfaction.

In your role at BCAA, you will take charge of initiatives aimed at elevating customer experience. You will utilize customer feedback and analytics to drive changes across digital platforms while collaborating with various teams. This role requires a balance of strategic insight and strong communication skills to ensure success and stakeholder alignment.

Key Responsibilities:
• Implement BCAA’s customer experience vision and initiatives
• Leverage data to identify and prioritize customer needs
• Drive service design practices in customer journey enhancements




• Collaborate with cross-functional teams for effective solution delivery
• Guide the development of CX metrics for output measurement

Requirements:
• Degree in relevant fields such as Marketing or Technology
• Over 5 years leading transformation initiatives
• Proven capacity for technology-enabled changes
• Robust analytical and communication skills
• Experience managing multiple priorities under pressure

Empower teams and shape the future of customer experiences at BCAA.
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📌 Manager of Customer Experience at BCAA (British Columbia)
🏢 BCAA
📍 British Columbia