Join the Workers Compensation Board of Manitoba as a Service Desk Specialist on a late shift in Winnipeg. Provide IT support and ensure operational effectiveness for internal staff and users.
This full time, permanent role involves handling technical issues related to personal computing, networking, and telephony applications. You will support incident management, access control, and asset management while working on-site. Robust communication and problem-solving skills are crucial for success in this position.
Key Responsibilities:
• Accept and classify incidents in the recording application
• Escalate complex issues to second level support
• Grant and modify user access to systems
• Assist in analyzing incidents for potential problems




• Maintain operational documentation for IT assets
Requirements:
• One year IT certificate from an accredited institution
• Eight months experience in IT support or customer service
• Proficient in Windows and Microsoft Office
• Robust analytical and problem-solving abilities
• Excellent verbal and written communication skills
Utilize your technical skills and customer service experience at the WCB to enhance workplace safety and support users effectively.
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📌 Service Desk Specialist Full Time Winnipeg
🏢 Socket.dev
📍 Winnipeg