Key Responsibilities

Provides excellent customer service during the delivery of all Driver Examination Services.

Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re‑test procedures and class of licence(s).

Completely verifies candidates by verbally confirming their full name and date of birth.

Examines applicants through a road test; determines applicant’s abilities in the mechanics and handling of vehicles, notes compliance with traffic laws, stressful situations, driving regulations and safe driving practices.

Provides examination results and details regarding errors and areas requiring improvement.

Completes evaluation forms for road test assessments.

Attends travel points to provide testing and licensing services, where applicable.

For M2, M and controlled class tests, observes and assesses riding habits, skill and demonstrated ability in the operation of vehicles.

Conducts road tests for those requiring special needs or with disabilities.

Complies with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.

Adheres to all Ministry and operational confidentiality requirements.

Other related duties as may be required.

Health and Safety

Ensures the ongoing maintenance of a safe, healthy and sustainable working environment at a DriveTest Centre including travel points.

Takes every precaution to contribute to a secure and healthy workplace.

Demonstrates correct use of equipment, materials and protective devices required by law.

Demonstrates awareness of and educates self on changes to legislation, regulations, company policies and procedures.

Takes the initiative to report unsafe conditions.

Complies with Part III, Section 27 of the OHSA (Duties of Workers).

Other/Projects





Complies with Serco Canada Inc. policies and procedures.

Performs other tasks as assigned by management, including, but not limited to special projects.

Participates in obtaining any required security measures as deemed by Serco.

Participates in IDEC testing, Initial and maintenance training for the applicable road test examination qualification.

Education / Certifications

GED or high school diploma as a minimum.

Must hold a valid Ontario Class ABZ driver’s licence.

Must be fluent in French and English.

Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.

Must hold a valid Class M and/or controlled class driver’s licence, if applicable.

No more than four demerit points and three violations at all times during employment as a Driver Examiner.

Bilingual in English and French (spoken and written) is required.

Knowledge and Experience

Knowledge of the DriveTest program and related legislation, regulations, government, and company policies is preferred.

Intermediate level computer skills required.

Two (2) years’ experience with demonstrated excellent customer service.

Skills / Competencies

Excellent customer service skills, ability to deal with difficult and highly complex situations.

Ability to multi‑task.

Ability to process and manage sensitive personal information.

Knowledge of applicable sections of the Highway Traffic Act,



related regulations and legislation as well as related government and company policies to provide information and advice to applicants.

Strong judgement and decision‑making skills.

Ability to self‑manage a schedule within the confines of their scheduled worked day.

Assessment skills
Ability to observe accurately, monitor and evaluate overall candidate performance. Foresee, correct and comprehensively recognize dangerous situations. Uniformity and consistency in assessment. Assimilate information quickly and extract key points.

Quality of Service
Ability to establish and communicate what the candidate can expect during the test. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.

Fostering Change
The ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness.

Thoroughness
The ability to ensure that one’s own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.

Decisiveness
The ability to make difficult decisions in a timely manner.

Stress Management
The ability to keep functioning effectively when under pressure and maintain self‑control in the face of hostility or provocation.

Personal Credibility
To be responsible, reliable, and trustworthy.

Mental And Physical Effort

Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2‑4 hrs/day.

Physical: Activities are moderate intensity, 4 hrs/day.

Working Conditions

Some exposure to disagreeable elements.

Minor risk of injury, harm, or illness.

Weather related and vehicle exposure.

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📌 Driver Examiner 4 - Full Time - Bilingual - Brampton (Ontario)
🏢 Serco
📍 Ontario