Overview The Shelter Supervisor upholds The Mustard Seed's ministry mission by maintaining a high level of professionalism and showing respect to everyone who enters the space and to the local residents. Reporting to Shelter Manager, the Shelter Supervisor manages the daily operations of the shelter. This individual also oversees the recruitment, training, and performance management of the staff. Daily responsibilities for this role include crisis intervention, conflict resolution, and coaching conversations.
Responsibilities Champion a positive team dynamic and serve as a constructive ambassador for The Mustard Seed
Lead the shelter team, ensuring daily tasks and responsibilities of support staff are completed
Oversee efforts to build trusted relationships with vulnerable citizens who utilize The Mustard Seed's programs and services
Ensure the shelter team maintains a strong, visible presence across the property, identifying and addressing opportunities to optimize safety and build community
Prioritize and provide solutions to staff concerns and guest issues
Ensure that clients’ records and information are kept confidential, updated, and secure
Plan and execute "housing first" programs that engage our guests, offering them fellowship, hope, and healing
Provide consistent feedback to team members and conduct monthly one-on-one meetings
Train, supervise, schedule, and evaluate the shelter team while promoting professional growth
Handle daily operations of the shelter
Recruit and train team members, supporting HR by submitting necessary forms and conducting interviews
Manage the performance of team leads and support staff
Establish and enforce shelter policies and procedures
Collaborate with the Shelter Manager to create and implement innovative programs and develop schedules, reports, and budgets for the shelter
Support and manage conflict resolution as necessary




Coordinate with the Health and Safety Analyst to uphold and promote The Mustard Seed's Health and Safety policies
Facilitate and participate in all required meetings and activities
Minimum Qualifications Post-secondary Degree or Diploma in a relevant discipline is preferred
1+ year of leadership experience
Minimum of 2 years working in a frontline role
Demonstrated leadership abilities with strong interpersonal and communication skills
Proficient in providing both positive and constructive feedback
Effective problem-solving capabilities
Experience and knowledge in addressing mental health issues and addictions
Self-motivated with the ability to collaborate in a cross-functional team
Proficiency in Microsoft Office Suite and relevant software
Maintain a high level of professionalism
Working Conditions The Mustard Seed Central Shelter operates 24/7, necessitating the Shelter Supervisor to carry and delegate responsibilities as needed
Occasionally, the role may require working beyond regular working hours to address urgent matters and ensure smooth operations
This position is often fast-paced and requires moderate amount of mental effort to successfully accomplish the essential job functions such as responding to clients, intense situations (including traumatic incidents) and analyzing information, problem solving and providing information
The working setting for this position requires moderate amounts of walking, climbing, standing, sitting, lifting, carrying, and daily interactions with colleagues and guests




Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may be in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive
Training on how to respond is provided; this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.
This position requires training in the usage of a two-way radio communications; MS Office based computer programming, as well as the HMIS database system, FDARP, FOIP, First aid, NVCI, and SafeTalk.
Compensation & Benefits The Mustard Seed offers a competitive compensation package for full-time employees, which includes extended health and dental benefits for both staff and their dependents.
All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.
Additional Requirements An Employment Background Check is required for all positions at The Mustard Seed.
As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.
Note Your privacy is important to us. The information we collect is used solely for consideration for employment.
We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements.
No phone calls please.
Please visit our Careers page to see more job opportunities.

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📌 Shelter Supervisor - Evening (Alberta)
🏢 The Mustard Seed Society
📍 Alberta