Join Sophos as a Senior MDR Operations Analyst and contribute to operational improvement through data-driven insights. Focus on enhancing service delivery in the cybersecurity domain.

In this critical role, you will analyze and translate operational data with a strong emphasis on improving customer experience. Your expertise, spanning at least 5 years in Security Operations or MSSP environments, will guide your efforts in identifying operational gaps and metrics for success. You will work closely with SOC analysts, driving data-informed decisions that enhance service quality and efficiency.

Key Responsibilities:
• Analyze workflows to uncover improvement opportunities
• Monitor key performance metrics for customer impact
• Collaborate across teams to understand service delivery drivers




• Revise policies and documentation related to the role
• Conduct detailed analyses of performance deviations

Requirements:
• 5+ years in security-related operational roles
• Proficiency in data visualization tools like PowerBI
• Familiarity with applying AI in operational workflows
• Solid communicative skills tailored for diverse audiences
• Attention to detail with problem-solving capabilities

Contribute to advancing cybersecurity operations, ensuring Sophos delivers unmatched service excellence.
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📌 Senior MDR Operations Analyst Role (Ontario)
🏢 Sophos
📍 Ontario