Become a key leader in HSO’s Global Managed Services by driving the Monitoring Service’s strategy and operational excellence. This role impacts customer experience and service reliability.

As the lead for HSO’s Monitoring Service, you will oversee every aspect of service management from design to retirement. This strategic role will allow you to apply your service management expertise to align technical capabilities with business objectives while fostering innovation and partnerships.

Key Responsibilities:
• Manage end-to-end service lifecycle for Monitoring Service
• Collaborate with stakeholders to set service standards
• Track performance metrics and customer satisfaction measures




• Ensure compliance with SLAs and service readiness
• Lead initiatives for service improvement using data analytics

Requirements:
• Bachelor’s degree or equivalent
• Minimum 5 years in service management or similar roles
• Expert understanding of Microsoft technologies and ITIL
• Familiarity with observability in cloud architectures
• Exceptional communication and leadership abilities

Drive the successful delivery of monitoring services at HSO, ensuring alignment with evolving customer demands.
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📌 HSO Monitoring and Managed Services Lead (Ontario)
🏢 Hso
📍 Ontario