Eleven is a global hospitality and experiential travel company operating ski programs in Canada, France, Iceland, the USA, and Chile. Eleven Revelstoke Lodge (ERL), located in the heart of downtown Revelstoke, BC, offers exceptional lodging, fine dining, and private small group heli-skiing in the Monashee and Selkirk Mountains. Eleven maintains the strongest commitments to operational safety, staff development, and providing best-in-class guest experiences on a global scale.

Position Summary
Eleven Revelstoke Lodge seeks a Heli-Ski Program Manager (HSPM) to lead our program in Revelstoke, British Columbia. This role requires a highly organized self-motivated person with exceptional leadership, teamwork, and time management skills. The ideal candidate has at least 10 years of ski industry experience including 5 or more years in a leadership role. The position requires Revelstoke residency for at least 8 months per year with work from home possible during the off-season. This is a full time position with an annual salary range of $80,000 - 100,000. This position offers an opportunity to lead a world-class heli-ski operation for a global hospitality company committed to best-in-class safety, skiing, and guest satisfaction.

Position Purpose
The Heli-Ski Program Manager is the department head for the ERL heli-ski program and is responsible for fostering a culture of safety, teamwork, and exceptional guest service. This role owns the leadership, management, and oversight of the heli-ski program including but not limited to logistics, administration, staffing, planning, and operational coordination. The role is responsible for alignment of strategic priorities, operating standards, and best practices with Eleven’s global heli-ski programs. The HSPM is a consulting resource for Eleven Sales, Marketing, and Risk Management on matters directly related to the heli-ski program.



The Heli-Ski Program Manager collaborates with the ERL Lodge Manager to ensure a seamless guest experience between heli-ski and lodge operations and serves as the primary point of contact for external vendors and service providers.

Responsibilities
Operations Management
Collaborative management of Guide and Dispatch recruiting, staffing, and scheduling
Aviation program oversight, tracking, and scheduling
Daily and seasonal record keeping and reporting
Equipment inspection and physical inventory management
Program quality assurance
Collaborative management of Guide and Dispatch feedback and review process
Works with the ERL Lodge Manager and Experience Team to support the overall guest experience
Works with the Eleven Sales team to manage heli-ski inventory
Works with the Eleven Marketing team to support content creation
Works with Eleven Risk Management on insurance, legal, training, and documentation matters
Works with Wilderness Machines to support remote fueling infrastructure

Strategic Planning
Works with the Eleven Canada GM and the Eleven Global Ski Ops Manager to support business and program goals
Proposes annual labor and operational expenditure budgets
Manages annual capital expenditure proposals
Proposes and supports initiatives to improve business efficiency

Technical
Proficient user of Apple Macintosh hardware
Proficient user of Google Workspace web applications (Drive, Docs, Sheets, etc.)




Ability to learn and efficiently use other web based platforms Slack (communications), UKG (HRIS), Eleven Family Office (hospitality), etc.

Ability to learn and manage heli-ski specific hardware and software Kenwood radio systems, Garmin inReach, Everywhere Communications, CalTopo, etc.

External Relationship Management
British Columbia Ministry of Forests Manage Licenses of Occupation (tenure permits)
Manage Occupational Licenses to Cut (forestry permits)
Manage Intensive Use Permits (fuel caches)
Manage Wildland Fire fueling contracts

First Nations Outreach and relationship building

HeliCat Canada Accreditation compliance, routine auditing, and networking

Aviation providers Contract negotiation, compliance, and communications

Fueling supply and maintenance vendors
Joint Use Agreements (tenure permitting)
Regional ski program operators, SAR groups, and EMS providers

Teamwork
Develops cohesion within the guide team while actively cultivating cross-functional relationships with the hospitality and culinary teams
Cultivates robust working relationships with regional peers, local contractors, regulatory agencies, and other stakeholders
Communicates clearly, professionally, and promptly across all levels of the organization and external relationships

Preferred Qualifications
10 years ski industry experience with mechanized operations Helicopter, Snowcat, or Ski Area

CAA Avalanche Operations Level 1 or equivalent
Current 80-hour first aid certificate
Expert skier or snowboarder

Special Position Requirements
Strong organization, communication, and computer skills
Strong work ethic and teamwork skills
Experience with professional mentoring and training
High-level self and social awareness

Work Requirements
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📌 Heli-Ski Program Manager (British Columbia)
🏢 Eleven HR
📍 British Columbia