Job Description
The Project Manager, Store Graphics is responsible for project level management of Retail store graphic projects including the execution of graphics for new store openings, full and partial renovations, store relocations, and other store projects as assigned. This role will create and manage project plans and coordinate with multiple cross‑functional partners to achieve project milestones. Acting as the liason between creative teams and project stakeholders. The Creative Project Manager brings clarity, process and problem‑solving expertise to guide projects from concept through delivery.

Key Performance Metrics

Successful project delivery, on time, on scope, on budget

Project team satisfaction and engagement

Functional Accountabilities

Review project briefs with Store Design ensuring briefs are clear and complete, clarifying objectives, timelines, budgets and success criteria

Define scope, deliverables, dependencies and risks

Build and maintain detailed project schedule and flag any resource issues

Facilitate design reviews and approvals

Manage the work from concept through to installation as well as any change orders

Track revisions, approvals and version control

Create project budget and monitor throughout the project to ensure the project is delivered on budget

Work with trusted vendors to reduce costs where possible

Open project docket and estimate resource requirements

Manage communication ensuring full transparency with all project stakeholders including studio leadership, business owners, vendors and project teams

Actively manage project schedules throughout the life of the project

Identify and manage issues and risks jeopardizing project success through regular updates to studio leadership and project team

Establish best practices and learnings through project closeout survey/meetings to ensure experiences gained through project be applied in future initiatives; implement any process re‑designs/refinements





Manage the delivery of any requested change orders

Document all graphics and ensure design decks are filed appropriately during project close out.

Act as an advocate for the customer by placing them at the forefront of all design and decision‑making processes

Embrace and seek out technology that creates high‑tech and high‑touch solutions for Indigo’s customers

Proactively identify and anticipate customer expectations and needs

Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People Accountabilities

Bring out the best in others, empower and constructively stretch talent

Collaborate with others to drive adaptable and iterative solutions, quickly and easily

Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself

Help others see the impacts of their efforts and proactively engage other functions to get input

Encourage others to freely share their point of view and be open to feedback

Cultural Accountabilities

Model Indigo’s beliefs and convey a positive image in everything you do

Celebrate diversity of thought and have an open mindset

Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes

Embrace, champion and influence change through your team and/or the organization

SCOPE
Reports to: Senior Director, Creative Services

Manager once Removed (MOR): Vice President, Creative Studio

Key Relationships
Internal Relationships

Finance

Store Design

Construction





Retail Experience and Operations

Merchants (GM & Trade)

Marketing, Events, PR

Store Development

Legal

Qualifications
Work Experience / Education / Certifications

Post secondary degree completed in Creative Project Management or a related field, or a combination of education & work experience deemed equivalent

Project Management Certification (e.g. PMP) is an asset

Minimum 5 years of demonstrated progressive project management experience, ideally within the retail industry

Strong project management skills from concept to implementation including ability to manage several projects simultaneously on strict timelines

Strong analytical, customer service and relationship building skills with attention to detail and ability to problem solve

Highly effective relationship and stakeholder management capabilities

Ability to communicate effectively and lead others through change and new strategic initiatives

Demonstrated ability to work in a team‑based environment with multiple stakeholders at different levels

Advanced computer skills required in MS Office (Excel, Word, Power Point, Outlook, Project), Smartsheets, Dropbox, and ability to read CAD

Other (travel, Bilingual, etc.)

Position based in Toronto, Canada – some travel within Canada may be required

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected]

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📌 Project Manager, Store Graphics (10 months Contract) (Ontario)
🏢 Indigo
📍 Ontario