The AVP, Fraud Strategy and Operations is a senior leadership role in Manulife Bank, reporting to the VP Operations, is responsible for developing, implementing, and overseeing the Bank's 1st line of defense fraud strategy and operational framework. This position ensures robust fraud prevention, detection, and response capabilities while maintaining compliance with regulatory requirements and aligning with enterprise risk objectives. The AVP will lead cross‐functional initiatives to strengthen fraud controls, optimize operational efficiency, and drive innovation in fraud management practices.Position ResponsibilitiesStrategic LeadershipDevelop and operationalize the Bank's 1LoD fraud strategy aligned with business objectives and regulatory standards.Provide strategic direction for fraud prevention, detection, and mitigation programs across all fraud typologies.Partner with Bank senior leadership to integrate fraud risk considerations into organizational planning and publish annual fraud plan.Serve as the central point of accountability for fraud risk, aligning with CEO and Board expectations for integrated risk oversight.Upgrade exec reporting to include KRI/KPI, forecasts, heatmaps; monthly performance packs.Operational OversightLead fraud operations teams responsible for alert management, investigations, and case resolution.Ensure timely and accurate reporting of fraud incidents to internal stakeholders and regulatory bodies.Oversee fraud stress testing and scenario planning to assess resilience.Governance and ComplianceEstablish and maintain governance frameworks for fraud risk management.Adopt COSO/ACFE framework; schedule semi‐annual external benchmark reviews and formal law‐enforcement engagement.Collaborate with the Global Anti‐Fraud Office, Bank Compliance and other oversight bodies.Innovation and AnalyticsDrive adoption of advanced fraud detection tools, analytics, and automation by investing in advanced AI/ML detection; implement model governance & drift dashboards; automate triage/reporting.Monitor fraud model performance and implement corrective actions as needed.Identify emerging fraud trends and develop proactive strategies.Leadership and People ManagementBuild and mentor a high‐performing fraud strategy and operations team.Foster a culture of accountability, collaboration,



and continuous improvement.Launch certification‐backed curriculum and publish competency matrix.Required QualificationsBachelor's degree in Business, Finance, Risk Management, or related field10+ years of experience in fraud management, risk, or compliance within financial services.Certified Fraud Examiner (CFE) preferred.Proven track record in strategic planning and operational leadership.Strong knowledge of fraud detection systems, regulatory frameworks, and operational risk.Advanced analytical and problem‐solving skills.Excellent communication and stakeholder management abilitiesStrong strategic thinking and execution skills.Demonstrated risk management and compliance expertise.Proven leadership and team development capability.Advanced data driven decision making skills.Excellent collaboration and influence abilities.Commitment to innovation and continuous improvement.Bilingualism (English and French) is a robust asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.When you join our teamWe'll empower you to learn and grow the career you want.We'll recognize and support you in a flexible environment where well‐being and inclusion are more than just words.As part of our global team, we'll support you in shaping the future you want to see.マニュライフとジョン・ハンコックについてマニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.Manulife.Co.Jp/をご覧ください。マニュライフは機会均等を是とする雇用主ですマニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別(妊娠および妊娠関連の状態を含む)、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。Referenced Salary LocationCAN, Ontario, Toronto, 200 Bloor Street EastWorking Arrangementハイブリッド勤務Salary range is expected to be between$129,800.00 CAD - $241,200.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‐related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‐and long‐term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.#J-18808-Ljbffr

📌 Assistant Vice President (Avp), Fraud Strategy And Operations - C$129,800 - C$241,200 A Year (Toronto)
🏢 Manulife Bank
📍 Toronto