OverviewAt Bond we design, build, and manage creative and innovative solutions for our clients, with the goal of helping them build ever-stronger customer loyalty to their brands. As aConsulting Director, you’ll have your hands on the wheel as we drive the future of loyalty and customer-centric experiences. We are seeking a agile and experienced individual to join our team and play a pivotal role in shaping the future of customer engagement solutions.Internal title: Director, Strategic Advisory – Customer Engagement & Loyalty ConsultingJob ResponsibilitiesStrategic Delivery LeadershipLead end-to-end delivery of complex loyalty and customer engagement strategy engagements across B2C contexts and across many sectorsDesign and oversee loyalty program strategies, value propositions, mechanics, operational models, and CFO-ready financial models that balance customer impact with commercial viabilityBring a strong point of view on evolving market dynamics and customer behaviour into solution design, ensuring strategies remain relevant, differentiated, and future readyTranslate shifts in customer expectation, economic conditions, and competitive landscapes into creative loyalty solutioning that balances innovation with feasibilityApply deep understanding of loyalty data analytics and customer intelligence to inform strategy that drives measurable changeAct as a bridge between data, strategy, and technology ensuring creative solutioning is matched with real-world deliverabilityGrowth Enablement & Opportunity IdentificationOwn intentional opportunity identification within delivery, identifying areas for expanded solutioning and follow-on workPartner with Business Development to lead proposal development, solution architecture, and pitch delivery on loyalty-led growth opportunitiesClient Leadership & AdvisoryBuild and maintain trusted senior client relationships,



acting as a strategic advisor on loyalty drivers, transformation, and customer growthLead senior stakeholder and C-suite conversations, translating complex strategy, financial, and operational considerations into clear, actionable recommendationsGuide clients through ambiguity, aligning loyalty strategy to broader business, brand, and customer objectivesSubject Matter Expertise & Thought LeadershipRepresent as a recognized loyalty strategy SME across sectors, bringing informed perspectives on loyalty evolution, financial trade-offs, and emerging trendsStay ahead of market dynamics, customer behaviour shifts, and loyalty innovation to continuously elevate client recommendationsContribute to POVs and market-facing content in partnership with Marketing and Practice LeadershipTeam DevelopmentProvide leadership, mentorship, and coaching to project teams, fostering strong delivery standards, a supportive environment, and professional growthFoster a collaborative, high performing culture aligned to both delivery excellence and growth ambitionQualificationsProven expertise in loyalty strategy, program design, program optimization, loyalty financial modeling, including P&L development and business casingDeep experience leading complex, multi-workstream engagements with senior stakeholdersDemonstrated ability to identify, shape, and convert growth opportunitiesHigh credibility with clients,



confident leading C-suite discussions and influencing executive decision makingStrong communicator with the ability to synthesize complexity into clear, compelling narrativesEducation & ExperienceBachelor 's degree required; Master 's degree preferred8+ years of loyalty program experience, with significant leadership responsibility in customer engagement, customer growth, or related strategy domainsDemonstrated success creating loyalty strategies and financial solutions across multiple industriesJob BenefitsCompensation: The expected base salary compensation for this role is CAD 136,330.40 – 177,217.20 annuallyUse of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection processWe welcome applications from all qualified candidates; however, only those selected for an interview will be contactedVacancy Type: This posting is for a newly created vacancy within BondThe actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/trainingAt Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:Flexibility : A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforceMoments that matter : Social events and gatherings to build relationshipsHealth & Wellness : Competitive healthcare and wellness benefitsFuture-focused : Retirement planning assistance with company matchingCareer development : Access to learning programs, mentorship, stretch projects, and internal mobilityCelebrating your impact : Recognition programs for individual and team achievements#J-18808-Ljbffr

📌 Consulting Director - C$136,330 - C$177,217 A Year (Toronto)
🏢 Bond
📍 Toronto