Infosys is looking to hire Senior Global Sourcing Manager (Transition Manager) who will be responsible for managing all aspects of the start up of large managed services engagements (Transition period), with a primary focus on outsourcing using a global delivery model.

Key Responsibilities

Be the single point of accountability for transition activities

Plan, lead and manage the transition portion of outsourcing engagements while ensuring engagement profitability, customer satisfaction and effective staff utilization

Architect transition solutions including the development of cost estimates, staffing requirements, work plans and RFP responses

Conduct workshops to help prospects define requirements and build a business case for outsourcing

Provide leadership to cross-functional and cross-cultural engagement team members

Perform all aspects of transition program management including plan development, resource planning and allocation, tracking and improvement planning.

Lead the creation and execution of due diligence plans for recent engagements

Develop and use frameworks, tools and templates to support transition activities and improve engagement predictability

Ensure the engagement team meets service level commitments upon completion of transition

Provide effective turnover to the engagement manager prior to the end of transition

Requirements

10-15 years of sales, solution development and delivery experience with large Systems Integrator/Big 3 Consulting Company (someone who was responsible for delivering what they designed and sold)

Experience using a global delivery model to support customer requirements in application development and maintenance, infrastructure services, BPO services, testing services, and/or engineering services

Experience in pursuing and managing deal consultant led engagements (ISG, Everest, KPMG, etc.)





Ability to develop/maintain positive client relationships and monitor client satisfaction

Demonstrated success in a matrix management environment

Bachelors or Masters in Computer Science, Business Administration or equivalent

Be able to travel 60%-80% of the time (Monday thru Friday)

Competencies

Proven abilities in the areas of transition management with regards to complex programs, developing effective customer relationships and developing/delivering presentations that get results

Expert ability to successfully manage large, complex transitions across all phases from inception to implementation in a cross-functional environment

Ability to manage both engagements and projects

Deep understanding of IT outsourcing sourcing/delivery models, with a primary focus on applications development and maintenance

Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding

Strong teamwork and interpersonal skills at all management levels

Additional Information
Work location
Position is open for candidates residing in Toronto, Canada

Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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📌 Transition Manager (Ontario)
🏢 Infosys
📍 Ontario