Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Business Unit Summary
Assistance Services Group (ASG) delivers enterprise-wide assistance services across industries including automotive, healthcare, insurance, and legal. Our mission is to provide timely, professional support during critical moments, building trusted relationships through reliable, 24/7 service.

Department Summary
The telehealth department delivers comprehensive telehealth services that provide accessible, timely clinical and support care to the public. Services include NP led virtual care, 811 RN-led tele triage, health system navigation and referrals, and operation of critical provincial and national helplines, including NB Addiction and Mental Health Helpline, 988 Suicide Crisis phone services, and Tobacco Cessation.

Job Summary
The Medical Advisor provides independent clinical expertise and advisory support across ASG’s telehealth services with a strong emphasis on the virtual care program. They contribute to the development and review of clinical policies, pathways, guidelines, and telehealth content, and support quality assurance, program evaluation, and medical adjudication. The role advises on research or pilot initiatives, escalation protocols, and emerging best practices, while liaising with Regional Health Authorities, the Department of Health, and other stakeholders. They play a key role in ensuring program alignment with evidence-informed practice and regulatory standards.

Duties and Responsibilities

Provide independent clinical expertise and advisory support across telehealth programs with a focus on the virtual care clinic.





Advise on the development, refinement, and periodic review of clinical policies, pathways, and program protocols.

Act as a medical consultant for the establishment and annual review of 811 clinical guidelines and other telehealth content.

Participate in quality assurance and improvement initiatives, including chart reviews, documentation audits, trend analysis, and medical adjudication, providing non-binding recommendations for quality, safety, and educational purposes.

Provide clinical input on patient safety events, complaints, risk mitigation strategies, and the design of escalation protocols for virtual care staff.

Contribute to program evaluation, service expansion, implementation of new initiatives, and research or pilot projects from a clinical advisory perspective.

Participate in regular meetings with the Nurse Practitioner team lead and Clinical Practice Manager to provide clinical guidance and support program-level discussions.

Serve as a clinical liaison with Regional Health Authorities, the Department of Health, and other system partners.

Represent the organization in public forums, advisory committees, and stakeholder meetings, providing expert clinical perspective.

Monitor emerging best practices in teleservice including virtual care and provide recommendations for program alignment.

Qualifications – Experience

Experience providing clinical guidance, advisory input, or program-level consultation in healthcare settings.

Experience with virtual care, telehealth, or digital health service delivery is strongly preferred.





Demonstrated experience in quality assurance, medical governance, research, or pilot project evaluation.

Experience interpreting clinical guidelines, developing protocols, or reviewing evidence-informed practices.

Experience liaising with healthcare system partners, government agencies, or professional associations is an asset.

Demonstrated knowledge of the New Brunswick healthcare system, including primary care, Regional Health Authorities, and provincial health programs.

Qualifications - Education

Medical degree (MD or equivalent) from a recognized medical school.

Licensed physician in good standing with the College of Physicians and Surgeons of Current Brunswick (CPSNB).

Authorized to practice and hold permissions in both Horizon Health Network and Vitalité Health.

Recent clinical experience in primary care, urgent care, emergency medicine, or other relevant specialties.

Qualifications – Skills Competencies

Strong knowledge of regulatory and professional standards for physicians in New Brunswick.

Ability to analyze clinical data, identify trends, and provide non-binding recommendations.

Experience or comfort using EMR/EHR systems, virtual care applications, and CRM tools for program oversight, advisory, and quality monitoring purposes.

Excellent communication and collaboration skills for internal teams and external stakeholders.

Bilingual proficiency in English and French, both written and verbal.

Ability to apply clinical expertise at a program or systems level while respecting the independent decision‑making of contracted providers.

Ability to interpret data from virtual care platforms and support recommendations for clinical guideline or workflow improvements.

Understanding of the healthcare needs, service access challenges, and population health priorities of Recent Brunswick residents.

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📌 Medical Advisor, Telehealth NB (New Brunswick)
🏢 Foundever
📍 New Brunswick