Elevate customer experiences at SysAid as the Senior Director of Customer Retention & Growth. Lead the transformation of our post-sales organization into an AI-driven, insight-enhanced growth engine.
SysAid is redefining IT Service Management through cutting-edge AI solutions. You will own net revenue retention (NRR) while driving adoption and reducing churn through intelligent strategies. Your expertise in SaaS, customer success, and AI will be critical as you implement automated risk management and develop high-performing teams.
Key Responsibilities:
Own and optimize Net Revenue Retention (NRR)
Develop AI-enhanced forecasting models for churn reduction
Drive AI-powered adoption and onboarding experiences




Build a scalable and structured AI-driven growth engine
Lead proactive and automated risk management initiatives

Requirements:
10+ years in SaaS Customer Success or related roles
Proven track record of enhancing retention and expansion
Experience leading AI/automation strategies
Robust background in ITSM or workflow platforms
Familiarity with data-driven insights and customer management

Leverage your extensive AI and SaaS expertise to redefine customer retention strategies at SysAid.
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📌 Senior Director Of Customer Retention At Sysaid Toronto
🏢 SysAid
📍 Toronto