Drive innovation in CCaaS solutions at Accenture Song. This pivotal role focuses on leading transformative initiatives and engaging with technology to enhance client offerings.

As a CCaaS Delivery Lead, you will shape the future of customer service technology and ensure alignment with business goals. Your responsibilities include managing end-to-end delivery, enhancing CCaaS platforms, and communicating progress to stakeholders.

With over 10 years of experience, you'll leverage strategic leadership to influence project outcomes.

Key Responsibilities:
Lead delivery lifecycle for complex CCaaS solutions
Foster robust relationships with senior management
Manage platform migration and rollout strategy
Collaborate with technology partners on CCaaS designs
Oversee Agile planning and resource management

Requirements:
10+ years in Cloud Contact Center platforms
7+ years in project management and stakeholder engagement
5+ years implementing AI chatbots and digital roadmaps
Proficient in English for diverse stakeholder interaction
Experience with both Agile and Waterfall SDLCs

Elevate customer experience through your expertise in CCaaS transformation at Accenture Song.
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📌 Lead Ccaas Transformation At Accenture Vancouver
🏢 Accenture
📍 Vancouver