Drive innovation in CCaaS solutions at Accenture Song. This pivotal role focuses on leading transformative initiatives and engaging with technology to enhance client offerings.
As a CCaaS Delivery Lead, you will shape the future of customer service technology and ensure alignment with business goals. Your responsibilities include managing end-to-end delivery, enhancing CCaaS platforms, and communicating progress to stakeholders. With over 10 years of experience, you'll leverage strategic leadership to influence project outcomes.
Key Responsibilities: - Lead delivery lifecycle for complex CCaaS solutions - Foster robust relationships with senior management - Manage platform migration and rollout strategy - Collaborate with technology partners on CCaaS designs - Oversee Agile planning and resource management
Requirements: - 10+ years in Cloud Contact Center platforms - 7+ years in project management and stakeholder engagement - 5+ years implementing AI chatbots and digital roadmaps - Proficient in English for diverse stakeholder interaction - Experience with both Agile and Waterfall SDLCs
Elevate customer experience through your expertise in CCaaS transformation at Accenture Song.#J-18808-Ljbffr

📌 Lead Ccaas Transformation At Accenture Winnipeg (Canada)
🏢 Accenture
📍 Canada