Enhance IT infrastructure and service quality at Svante as the IT Service Delivery Lead located in Burnaby, British Columbia. Focus on delivering and improving enterprise IT services in diverse settings to support sustainability initiatives.

This management role demands a proactive approach to IT service management with a strong emphasis on collaboration and governance. You will lead the Service Desk team and ensure optimal functioning of infrastructure, networking, and operational technology while fostering a culture of continuous improvement across the organization.

Key Responsibilities:
Oversee IT service delivery across network and operational technology
Lead a high-performing Service Desk team
Develop and optimize ITSM processes for better service




Monitor operational KPIs and service metrics
Collaborate with cross-functional tech teams for improvement

Requirements:
Minimum 7 years in IT service delivery or infrastructure
Bachelor's degree in a relevant field
Experience with Microsoft technologies and cloud solutions
Robust leadership with excellent communication skills
Familiarity with IT service management platforms

Become an integral part of Svante's creative drive in IT service excellence and sustainability.
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📌 It Service Delivery Lead Role At Svante Burnaby
🏢 Svante
📍 Burnaby