Join a Challenger
Being a traditional bank just isn’t our thing; we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada’s Challenger Bank™, and have been around for more than 50 years. Equitable Bank’s wholly‑owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people’s lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World’s Best Banks list since 2021.

The Work
The Senior Account Manager, Special Loans and Restructuring is responsible for managing commercial default files and certain commercial loans designated as “problem accounts,” including conventional and construction facilities, while adhering to underwriting standards and the company’s policies and procedures (including AML requirements). The incumbent enforces the conditions of the mortgage contract on facilities in default as directed by management, provides proactive and efficient resolution strategies to avoid legal action when feasible while minimizing losses to the bank, and serves as the primary contact for communications with internal and external stakeholders, including legal counsel, real estate agents, brokers, partners, and other internal departments.

The role provides direct support to the Associate Director, Special Loans and Restructuring by performing a variety of functions associated with default management, including underwriting/credit analysis, portfolio management/monitoring, reporting, projects and initiatives, and other administrative duties. The incumbent also assists with completing site inspections as required.

Core Responsibilities

Manage and administer complex delinquent and problem commercial mortgages (generally loans exceeding $2.5 MM), process loans for legal action for non‑payment, conduct full financial reviews and recommend appropriate legal remedies, and enforce remedies and conditions as warranted,



ensuring compliance with default/workout strategies.

Perform, review, and correlate all aspects of underwriting, including collateral analysis and valuation, for defaulted loans and problem accounts, ensuring each submission addresses heightened risk elements, monitors risk ratings, and reports updates to internal stakeholders.

Work closely with the Mortgage Services team to manage, monitor, and resolve commercial delinquencies and certain default loans deemed non‑performing, providing timely updates to senior management.

Prepare various reports required by senior management, the board of directors, and external regulators, such as quarterly problem loan reports, monthly classified and watchlist reports, monthly arrears monitoring reports, provisioning reports, loan monitoring reports, and ad hoc reporting or analysis.

Collaborate with senior management to pursue operational efficiency, implement improvement measures, and lead ad hoc projects, current policies, and procedures to deliver superior service to stakeholders.

Qualifications

Minimum of 5–7 years of commercial mortgage experience or related, with previous default experience preferred.

Business degree or related discipline, and/or CPA or similar professional designation or equivalent work experience.

Understanding of mortgage enforcement remedies and foreclosures across Canada.

Effective analytical and problem‑solving skills.

Sound technical knowledge of secured lending and factors affecting the commercial mortgage market, with strong understanding of end‑to‑end processes.

Established and meticulous time‑management and organizational skills.

Strong multi‑tasking skills with attention to detail under tight timelines.

Proven ability to thrive in a constantly changing environment and perform under high intensity.

Self‑starter able to work independently.

Developed and effective negotiation and communication skills, both oral and written.





Excellent presentation skills and ability to communicate with senior management and stakeholders.

Proficient in MS Office.

Valid driver’s license and ability to travel within the provinces, with some overnight travel required from time to time.

Challenges and Expectations
The position requires the incumbent to make sound decisions/recommendations efficiently with often limited information. They must possess strong cognitive and professional judgement to manage their portfolio, follow corporate policies, procedures, and regulatory requirements, and navigate the day‑to‑day challenges of default management. Timely resolution of problem loans, managing multiple defaults, and drawing on market knowledge to assess suitable solutions are crucial.

Benefits

Competitive discretionary bonus

Market‑leading RRSP match program

Medical, dental, vision, life, and disability benefits

Employee Share Purchase Plan

Maternity/Parental top‑up while you care for your child

Generous vacation policy and personal days

Virtual events to connect with colleagues

Professional development and comprehensive career development program

Opportunity to join a leading FinTech and help create a new kind of banking experience

The incumbent will work hybrid, with in‑office time spent at Equitable Bank’s additional office at 2200‑25 Ontario Street, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage staff growth both professionally and personally.

We commit to a barrier‑free recruitment process and work environment for all applicants. Please let us know if any accommodations are needed so you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

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📌 Senior Account Manager, Special Loans and Restructuring (Ontario)
🏢 EQ Bank
📍 Ontario