Transdev Canada is hiring a Transit Supervisor for our Victoria location.

As a Transit Supervisor , you will be responsible for supervising and coordinating daily transit operations, supporting operators, and ensuring safe, reliable, and efficient service for our customers. You will provide both on-road and in-office leadership, respond to operational challenges, investigate incidents, and work closely with dispatch, maintenance, and management to keep service running smoothly.

This is a full time, unionized, on-site position based in Victoria, BC .

Your role:

- Provide on-road and in-office supervision of daily transit operations.
- Support operators with service issues, customer interactions, and operational challenges.
- Monitor service delivery, schedule adherence, and route performance.
- Respond to service disruptions, emergencies, customer concerns, and operational incidents.
- Conduct incident investigations, ride‑along evaluations, safety inspections, and complete required documentation.
- Promote safe work practices and ensure compliance with company policies, safety regulations, and the Collective Bargaining Agreement (CBA).
- Coach, mentor, and support operators to improve performance and customer service.
- Collaborate with dispatch, maintenance, and leadership to maintain reliable service.
- Monitor staffing levels and assist with shift coverage and operational communications.
- Prepare accurate reports related to incidents, investigations, operational activities, and performance.
- Build positive relationships with employees, customers, community partners, and external agencies.
- Participate in special events, service changes, and operational projects as required.
- Evening shift 2pm to 10:30 pm.

The perks:





- Competitive hourly wage of $31.06/hour , increasing to $34.19/hour upon successful completion of probation.
- Comprehensive benefits after successfully completing the probationary period (330 hour or six months, whichever comes first).
- A supportive and collaborative work environment.
- Opportunities for career growth across Transdev's North American operations.
- The opportunity to make a positive impact by supporting sustainable public transportation.
- A diverse and inclusive workplace that values employee development.

Your profile:

- High school diploma or equivalent.
- Valid BC Class 4 driver's licence preferred.
- Ability to pass a criminal background check and drug and alcohol screening.
- Minimum 3–5 years of experience in public transit operations, including at least 2 years in a supervisory or leadership role.
- Strong knowledge of transit operations, applicable traffic laws, and safety regulations.
- Previous experience in customer service and employee supervision.
- Security, conflict resolution, or incident management training is considered an asset.
- Excellent leadership, communication, interpersonal, and conflict resolution skills.
- Strong organizational, decision‑making, and problem‑solving abilities.
- Ability to remain calm and make sound decisions in fast‑paced or emergency situations.
- Proficiency with Microsoft Office and other Windows‑based applications.
- Experience using transit management systems such as Geotab, Traffic Studio, or similar software is an asset.
- Ability to perform the physical requirements of the role, including boarding and inspecting transit vehicles.
- Average 40 hours a week.
- This is a full‑time unionized position based in our Victoria location.

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📌 Transit Supervisor (Victoria)
🏢 Transdev Canada
📍 Victoria