Enhance guest satisfaction as the Assistant Guest Experience Manager at Fairmont Chateau Lake Louise in Banff National Park. Lead luxury service teams and ensure personalized experiences throughout the guest journey.

This role offers a unique opportunity to lead Concierge, Guest Relations, and Guest Activities teams at Fairmont Chateau Lake Louise. You will promote exceptional service standards, manage VIP arrivals, and coordinate operations across departments. Your leadership will focus on enhancing guest experiences while mentoring colleagues in luxury hospitality.

Key Responsibilities:
• Oversee Concierge daily operations and guest arrangements
• Facilitate VIP arrivals and coordinate special occasions
• Collaborate with multiple departments for timely service




• Champion the UR Venue platform for personalized itineraries
• Engage guests actively during peak operational periods

Requirements:
• Minimum three years in luxury hotel operations
• Knowledge of concierge services and guest recovery
• Proficient in Opera Cloud and customer engagement tools
• Robust communication and organizational skills
• Familiarity with Banff National Park attractions

Bring your experience in luxury service to Fairmont Chateau Lake Louise and create unforgettable guest experiences.
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📌 Luxury Guest Experience Manager Banff (Alberta)
🏢 AccorHotel
📍 Alberta