At Pilot, we work with an incredible team who are passionate about coffee and equally committed to quality. To achieve our full potential, we foster an environment where everyone feels included, heard and appreciated. Our values of quality, innovation and relationships enable us to provide exceptional service and lie at the heart of everything we do.Position: BaristaLocation: Union StationStarting Pay: $17.70 per hour + tipsVacancy: ReplacementWe're looking for a full-time Barista to join our team at our Union Station cafe. You must thrive in a customer service-oriented environment and work efficiently amongst a diverse, friendly, and professional team. Our hope is that you have a passion for and interest in all things coffee, and are willing to grow and learn amongst other enthusiastsPRIMARY RESPONSIBILITIESDemonstrate PCR's core values of relationships, quality and innovation at all timesCreates an inclusive culture, where people from diverse backgrounds are respected and valuedSupports the sharing of current ideas and is committed to lifelong learningCUSTOMER SERVICEMaking eye contact and smileGreet and interact with all customers in a professional and friendly mannerAble to work well under pressure and maintain a calm and professional demeanor at all timesProvide customers with immediate service whether in person or via telephoneEnsure customers and team members are safe at all timesOffer customers sampling, substitutes or suggestionsAdhere to company's dress codeRespond to all questions, orders and concerns in a professional and friendly mannerPRODUCT KNOWLEDGEPrepare beverages while following the steps and quality standards outlined in Pilot's Barista CertificationProvide product information to customers regarding ingredients, nutrition, value, storage,



cooking etcKnowledge of Ad items, special releasesSell coffee and retail merchandise by utilizing your knowledge of current coffee offerings and confidently and accurately communicate this to the customerCAFE SET UPResponsible for the opening and closing of the cafes - this includes maintaining the point of sale, ensuring checklist completion, setting the alarm and locking up at the end of the dayMaintain the functionality and cleanliness of the cafe and continuously anticipate the customers needsResponsible for ensuring the quality and freshness of products at all times by checking dates and removing substandard products immediately from coolers/ counters/shelvesPrepare required product in keeping with Cafe standardsPerform special tasks as assignedPOLICIES AND STANDARD OPERATING PROCEDURES:Responsible for complying with all Cafe policies for:Proper product preparationProper rotation and storageCareful handling of productsCorrect pricing and signageControlling shrink (internal and external)HEALTH AND FOOD SAFETY STANDARDSResponsible for complying with all Cafe policies and standard operating procedures:Follow food safety standardsFollow health and workplace safety standardsClean equipment,



counter and sanitize work areaCheck temperature of foodEXPERIENCEPrevious work experience in a customer service environment is requiredPrevious work experience as a Barista is preferredPrevious work experience in a Cafe is preferredAbility to work in a fast paced environmentAbility to manage multiple tasksDIVERSITY, INCLUSION + COMPANY PROFILEPilot Coffee Roasters aim to provide a barrier free experience for those looking to join our team and we welcome and encourage applications from people with disabilities, Indigenous peoples, racialized people, people from gender and sexually diverse communities and / or people with intersectional identities. Accommodations are available on request for people taking part in aspects of the recruitment process. People requiring accommodation(s) during the recruitment process, can notify their recruiter directly.Pilot Coffee Roasters is a full-service specialty coffee roastery, cold brewery, training provider and cafe operator with multiple locations across Toronto and wholesale accounts from coast to coast. We focus on Direct Trade partnerships that positively impact the communities at origin, and roast coffees at the vanguard of innovation to offer an unparalleled sensory experience. Visit for more information.RECENT ACCOLADESGrowth 500, Canada's Fastest Growing Companies 2019RGD In-House Design Awards 2019, Award of Merit for Branding and PackagingGreat Place to Work Certified 2019, and recognized on the following sub-lists; Best Workplaces for Inclusion, Best Workplaces for Millennials, Best Workplaces Managed by Women, Best Workplaces in Manufacturing, Best Workplaces in Ontario, and Best Workplaces for Women.Please note that we will only be contacting applicants who have been selected to move forward in the interview process. No recruitment agencies please.

📌 Barista - Union Station - C$17.7 An Hour (Toronto)
🏢 Pilot Coffee Roasters
📍 Toronto