Part-Time | Weekend and Occasional Weekday On-Call
Home Instead - Courtenay, BC
Be the Support Behind Exceptional Care
Home Instead is seeking a calm, dependable, and resourceful On-Call Coordinator to support our clients and Care Professionals outside regular office hours.
As the primary point of contact when the office is closed, you will respond to calls, coordinate unexpected shift coverage, address client concerns, and provide guidance to Care Professionals. You will work independently and use sound judgment, with our local office team available for support and escalation when needed.
This is an excellent opportunity for an experienced Care Qualified who is ready to take on greater responsibility, strengthen their coordination and leadership skills, and help ensure clients continue receiving reliable, high-quality care.
We also welcome external applicants with relevant experience who are interested in joining our care team and completing the necessary training
On-Call Schedule and Compensation
Regular weekend: $300
Four-day long weekend: $400
Additional compensation applies when covering a client shift
Occasional weekday on-call coverage may also be available.
During an assigned on-call period, you must remain in town, keep the on-call phone with you, and be available to respond throughout the scheduled period. You must also be prepared to attend a client’s home if a shift cannot otherwise be covered.
Duties and Responsibilities
Respond promptly and professionally to all calls and messages received on the on-call phone
Manage sick calls, late arrivals, missed visits, and urgent scheduling changes
Contact appropriately qualified Care Professionals to arrange shift coverage
Communicate schedule changes to clients, families, and Care Professionals
Address client concerns and provide after-hours guidance and reassurance
Recognize urgent situations and elevate them to the local office team, clinical support,



or emergency services as appropriate
Document calls, decisions, schedule changes, and follow-up needs accurately
Step into client shifts when suitable coverage cannot be secured
Complete a clear handoff to the office team at the end of each on-call period
What We’re Looking For
Previous experience in home care, caregiving, healthcare, scheduling, client services, or a related role
Hands-on caregiving experience and the ability to safely cover client visits
A calm, organized, and solutions-focused approach
Strong judgment and the ability to make timely decisions independently
Confidence communicating with clients, families, and Care Professionals
Dependability and full commitment to assigned on-call periods
Ability to manage competing priorities and unexpected situations
Strong written communication and accurate documentation skills
Comfortable using mobile phones, email, and electronic scheduling systems
Respect for confidentiality and professional boundaries
Requirements Upon Hiring
Successful Candidates Must Provide Valid CPR and First Aid certification
A completed TB skin test with acceptable results
A clear criminal record check
Fluency in spoken and written English
A valid driver’s licence
A reliable vehicle and current automobile insurance
Reliable phone and internet connectivity while on call
Why Join Home Instead?
Competitive on-call compensation
Additional pay when covering client shifts
Paid training and ongoing guidance
Support and escalation assistance from our local office team
Opportunities to develop coordination and leadership experience
Meaningful work supporting both clients and Care Professionals
A positive and rewarding local work environment
When unexpected situations arise, the On-Call Coordinator provides calm direction, practical solutions, and dependable support. Your work will play an important role in maintaining continuity of care and helping our clients and Care Professionals feel supported after hours.

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📌 On-Call Coordinator - Home Care (British Columbia)
🏢 Home Instead
📍 British Columbia