Elevate your career with AlphaSense as a Senior Manager of Customer Success Operations. Lead strategic projects, optimize processes, and embrace cross-functional collaboration in a vibrant work environment.

As a pivotal member of the Revenue Operations team, this leadership role drives productivity across customer success functions. You will design programs, ensure operational excellence, and manage senior analyst support. Collaborating closely with CS leadership, you’ll enhance workflows and metrics to support scalable growth while tackling challenges head-on.

Key Responsibilities:
• Lead operationalization of strategic customer project roadmap
• Define and improve customer success processes for scalability




• Set frameworks for core CS metrics and their business impact
• Identify opportunities within customer success tool strategies
• Own resolution of operational issues with urgency

Requirements:
• 8+ years in Revenue organization roles
• Prior people management experience essential
• Strong project management and organizational skills
• Proficient in Salesforce, Gainsight, or similar systems
• Excellent communication in a agile environment

Shape the future of customer success operations by bringing your expertise to AlphaSense!
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📌 Senior Customer Success Operations Manager (Saskatchewan)
🏢 Tribeca Venture Partners
📍 Saskatchewan