Join Sunoco as a Customer Portal Support Specialist to enhance our technical expertise in customer-facing portals. This critical role requires strong collaboration skills and a focus on user adoption for a seamless customer experience.

In this specialist role, you will serve as a technical and functional Subject Matter Expert (SME) for the SunocoNet customer portal ecosystem. Your responsibilities include scoping technical requirements, troubleshooting issues, and monitoring interfaces for optimal performance. You will also ensure high availability for users and collaborate closely with Salesforce platform leads and software engineering teams.

Key Responsibilities:
• Perform user provisioning and manage single sign-on authentication
• Troubleshoot escalated support tickets and investigate anomalies




• Develop technical manuals and end-user training materials
• Proactively monitor web application health and alert escalations
• Execute SQL queries for operational reporting and audits

Requirements:
• Salesforce Certified Administrator and Platform App Builder
• Advanced SQL skills for operational troubleshooting
• Robust understanding of web architecture and modern APIs
• Experience with Agile methodologies and IT service management tools
• Excellent communication and interpersonal skills

Utilize your technical support skills to drive user engagement and enhance the customer experience at Sunoco.
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📌 Customer Portal Support Specialist Sunoco (Alberta)
🏢 Parkland
📍 Alberta