Position Title: IT Coordinator

Location: Kingsville, Ontario (with support across all sites)

Reports To: Managing Director

Job Description – IT Coordinator
Position Summary
The IT Coordinator is responsible for providing comprehensive technical support and maintaining the organization’s IT infrastructure across office, warehouse, production, retail, and remote environments. This role ensures reliable system performance, supports end users, manages core systems, and contributes to ongoing IT projects and cybersecurity initiatives while working closely with internal teams and external vendors.

Key Responsibilities
1. IT Operations & End-User Support

Provide day-to-day technical support across all departments and locations

Troubleshoot and resolve hardware, software, network, printer, phone, email, and access-related issues

Support desktops, laptops, mobile devices, shared workstations, scanners, label printers, and other endpoint devices

Perform user onboarding and offboarding, including:

Workstation setup

Account provisioning and permissions

MFA enrollment and access removal

Maintain accurate inventory of IT assets including hardware, software, and peripherals

Coordinate equipment repairs, replacements, warranty claims, and vendor escalations

2. Infrastructure, Network & Systems Administration

Administer and maintain network infrastructure including switches, routers, firewalls, VPNs, wireless networks, VLANs, and site connectivity

Ensure reliable connectivity between office, retail, warehouse, and remote locations

Monitor and troubleshoot network performance, outages, and misconfigurations

Maintain Windows server environments and core services such as:

Active Directory

Group Policy

DNS / DHCP

File and print services

Assist with server, storage, backup, and disaster recovery administration





Perform routine system maintenance, patching, and upgrades

Support telephony and communication systems as required

3. Microsoft 365 & Identity Administration

Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID

Manage user accounts, shared mailboxes, distribution groups, licensing, and authentication methods

Support email administration, permissions, retention policies, and collaboration tools

Assist with device management and policy enforcement

Support identity and access management, including:

Password resets

MFA setup

Conditional access awareness

Least-privilege access practices

4. Cybersecurity & Risk Management

Support implementation and maintenance of cybersecurity controls across endpoints, servers, networks, and cloud systems

Monitor endpoint protection, security alerts, suspicious activity, and threat notifications

Assist with vulnerability remediation, patch compliance, and system hardening

Maintain and verify backup jobs, recovery readiness, and business continuity measures

Participate in incident response activities, including identification, escalation, documentation, and resolution

Promote secure IT practices and support enforcement of company policies related to access, acceptable use, and data protection

5. Business Systems & Applications Support

Support business-critical systems including ERP, POS, Microsoft 365, warehouse systems, and operational tools





Collaborate with departments to resolve system issues and identify process improvements

Assist with integrations and workflows across finance, retail, operations, logistics, and e-commerce teams

Support system testing, rollouts, and post-implementation troubleshooting

Liaise with external vendors and partners to ensure timely issue resolution

6. Vendor Coordination & Project Work

Serve as the primary internal contact for IT vendors, service providers, and technology partners

Coordinate support tickets, quotes, renewals, licensing, installations, and scheduled maintenance

Participate in IT projects such as infrastructure upgrades, Wi‑Fi expansion, hardware refreshes, access control deployments, camera systems, and software implementations

Assist with planning and executing projects while balancing operational priorities

Prepare and maintain technical documentation, SOPs, diagrams, inventories, and internal procedures

Qualifications & Skills

Diploma or degree in Information Technology, Computer Networking, Systems Administration, or a related field

Hands‑on experience in IT support, systems administration, or network administration

Robust knowledge of Microsoft 365 and Windows‑based environments

Understanding of networking concepts (TCP/IP, VLANs, VPNs, DNS, DHCP)

Strong troubleshooting and problem‑solving skills

Ability to communicate effectively with both technical and non‑technical users

Experience supporting a multi‑site organization is an asset

Relevant certifications (e.g., Network+, Security+, Azure) are considered an asset

Working Conditions

Primarily on‑site in Kingsville, with occasional support across other locations

May require occasional after‑hours support for urgent issues or system changes

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📌 IT Coordinator (Ontario)
🏢 Pelee Island Winery & Vineyards
📍 Ontario