Lead a dedicated team to deliver exceptional employer services at the Healthcare of Ontario Pension Plan (HOOPP). Focus on service excellence and continuous improvement in a supportive environment.

As the Manager, Employer Services, you'll play a critical role in managing front-line support for over 870 employers in Ontario's healthcare sector. Your leadership will ensure that your team provides top-notch service, while focusing on personal development and streamlined processes. Engagement with stakeholders is key to resolving escalations and fostering a positive service experience.

Key Responsibilities:
• Manage and coach a front-line service team
• Monitor team productivity and provide ongoing feedback




• Support team through performance reviews and development plans
• Oversee onboarding processes for new team members
• Ensure adherence to established service level agreements

Requirements:
• 7 years of experience in financial services
• 1-2 years in a leadership role
• Strong communication and analytical skills
• Proven commitment to client service delivery
• Ability to navigate a changing workplace

Empower your team and drive service excellence within HOOPP’s Employer Services Department.
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📌 Manager of Employer Services at HOOPP (Ontario)
🏢 HOOPP
📍 Ontario