Description
Hi there, we're Article. Since 2013, we've been making it easy to create beautiful spaces with our online direct-to-consumer modern furniture. Now, we're moving from clicks to bricks and opening physical retail stores across the US and Canada, expanding our reach from digital-first to a true omni-channel experience.
This is where you come in. As a Sales Floor Lead, Operations, you'll help model meaningful customer experiences while supporting team success and driving showroom performance.
Why We Need You:
For our new Toronto Store, you will play a pivotal role in shaping the success of our brand-new location. You are:

- An Operational Champion & Role Model: Ready to establish foundational operational processes, maintain inventory accuracy, and step up as a trusted Manager on Duty to keep daily operations running safely and efficiently.
- A Hands-On Peer Coach: Skilled at supporting the team in real-time, sharing operational standards and safety practices, and guiding the floor during your MOD shifts to help Home Experts build confidence.
- A Champion for Customer Connection: Focused on ensuring a safe, organized, and operationally ready showroom that enables an incredible customer experience, while handling floor escalations with empathy and care.

About the new store:
This is our second store in Canada, and we're excited to be based in the heart of Toronto's fashion district and become part of the local community.

- Our store address is: 90 Bathurst St., Toronto
- Store size: 9600 square feet
- Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 8x Home Experts (associates)
- Hours of operation: The store is open 7 days per week, 10 am - 8 pm.

Interview and Onboarding Schedule:
Video Interview

- A 30-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.

Final Interview

- In-person interview with the Store Manager.

What You'll Do

- Operational Excellence: Champion operational standards, SOPs, and safety culture across the showroom and back-of-house environment.
- Manage Inventory Accuracy: Support shipment receiving, replenishment, inventory audits,



and control practices.
- Ensure Showroom Readiness: Maintain a safe, organized showroom ready for promotions, events, inventory activities, and daily customer traffic.
- Resolve Discrepancies: Monitor inventory discrepancies, damages, and product recovery processes, partnering with leadership to resolve issues quickly.
- Coach on Operations: Guide and coach associates on operational standards, safety practices, and accountability.

- Model Hospitality-First Service: Create welcoming, engaging, and personalized experiences to build customer trust and loyalty.
- Drive Showroom Goals: Guide customers through their buying journey, recommend solutions, and consistently meet individual sales goals while supporting overall showroom performance.
- Support Floor Coverage (MOD): Serve as the Manager on Duty during designated shifts, managing opening/closing checklists, and keeping the team organized and on task.
- On-the-Floor Coaching: Support the onboarding of Home Experts, coaching them on operational standards, safety practices, and sales skills.
- Maintain Floor Presence: Serve as an accessible, trusted resource for the team throughout the day to keep the floor running smoothly.
- Partner with Leadership: Work directly under the Assistant Manager to help execute showroom initiatives and daily operational strategies.

Who You Are

- 2+ years of experience in retail, hospitality, sales, customer service, or a similar customer-facing environment.
- Keyholder experience (e.g., Lead, Senior Associate, or Keyholder) is highly preferred.
- Proven experience with, or a strong interest in, clienteling, appointment-based selling, or customer outreach.
- Comfort using point-of-sale systems, inventory management tools and retail technology.




- Outstanding communication skills with a natural ability to connect with people and build trust quickly.

- Leads by Example: Models hospitality-first service, positive energy, and work ethic on the sales floor.
- Real-Time Support: Offers on-the-spot coaching, shares product tips, and helps peers gain confidence.
- Operational Reliability: Comfortably steps up as the Manager on Duty (MOD) to keep the floor running smoothly and handle basic opening/closing procedures.
- Positive Champion: Fosters a collaborative, supportive team environment where wins are celebrated.

- A customer-first mindset and a passion for creating exceptional experiences.
- Confidence building relationships and creating meaningful customer connections.
- Resilience, adaptability, and the ability to multitask during busy showroom hours.
Strong sales and service instincts with the ability to influence and inspire others.
- Uses sound judgment to make decisions and escalate issues when appropriate.
- Open availability to work a flexible schedule, including weekends, evenings, and holidays.

- Ability to frequently move throughout the showroom setting.
- Ability to lift and move merchandise up to 30 lbs independently or with team assistance.
- Legally able to work in Canada (FULL TIME HOURS year-round/ no Student VISA).
- Completion of a criminal background check.

Perks & Benefits

- The Start Hourly Range is: $26-28/hour
- Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals, eligible employees receive an annual cash bonus.*
- RRSP Match: 4% matched contributions through Wealthsimple to help you save for the future.
- Product Discount: 45% discount on our entire product range (15% for friends and family).

- Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually) & 1 extra day off (Inclusion and Diversity Day)

- Excellent extended health and dental benefits packages
- $1000 health/lifestyle spending account* for your total physical and mental well-being
- TELUS Health App
- Mental Health Assistance/Counseling
- Virtual medical appointments
- 6 well-being (sick) days

*Prorated
#INDARTICLERE

📌 Retail Sales Floor Lead, Operations (Toronto)
🏢 CareerBeacon
📍 Toronto