Shape the future of RONA's Pro In-Store business as a Manager, focusing on program development and continuous improvement. This hybrid role combines office and remote work, requiring strong leadership and analytical skills.

As the Manager, Pro In-Store Program Development, you'll drive initiatives aimed at enhancing customer management platforms and operational excellence. Your expertise will foster collaboration with various teams, including Marketing, Technology, and Finance, to ensure efficient processes and a customer-centric focus. This position requires strategic project leadership in a dynamic environment.

Key Responsibilities:
• Lead development and evolution of Pro In-Store programs
• Define KPIs to measure program effectiveness




• Design and optimize business processes and operating procedures
• Act as business lead for CRM platforms
• Manage timelines, risks, resources, and stakeholder engagement

Requirements:
• 3 to 5 years in a similar role
• Bilingual in French and English
• Strong understanding of customer management practices
• Excellent analytical and communication skills
• Experience with CRM systems, Salesforce an asset

Contribute to RONA's growth by enhancing customer experience through creative solutions and strong partnerships.
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📌 Manager Pro Program Development Boucherville (Quebec City)
🏢 Bilinguallink
📍 Quebec City