About Us VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non profit human services organization committed to serving people in need strengthening families and building communities VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs Upward Bound college prep programs veterans services homeless shelters low income housing program as well as drug and alcohol rehabilitation Learn more at wwwvoalaorg
PAY RATE1902 2002 Per Hour
BENEFITSVOALA offers competitive medical dental vision and retirement benefits
JOB SUMMARY AND PURPOSE The Monitor is the entry level position that works to provide security of the program premises and safety for program clients visitors and employees Driving ability preferred
DUTIES AND RESPONSIBILITIES Shelter SecuritySHELTER ENTRANCE MONITORING The front door to the shelter is the only permitted entrance and exit for participants employees partners and vendors Monitor and authorize entrance and departure of employees participants visitors guest and other persons to guard against theft and maintain security of premises
BAG & PERSON SCREENING Monitors search all participants person and belongings being brought into the shelter each time a participant enters This is a critical step in ensuring the safety and security of everyone It is important to treat every participant with equal dignity and professionalism every time they are screened
Patrol premises to prevent and detect signs of intrusion and ensure security of doors windows and gates etc walking the facility and making reports as needed
SHELTER SAFETY While patrolling observe Shelter to ensure safe operations; report and correct any spills unsafe working conditions or defective equipment Know location of fire exits be prepared to assist participants in case of any emergency Monitor clients and conduct room checks; maintain records of client compliance of program rules report to clinicalcase management staff assist clinicalcase management staff as required Call police or fire department in cases of emergency such as fire or presence of unauthorized clientspersons




ASSET PROTECTION As a non profit agency VOALA must utilize all limited resources effectively and protect from theft loss or damage to the shelters assets Report all suspicious events to direct supervisor Responsible to complete written reports and incidents logs of daily activities and irregularities such as unusual occurrences equipment or property damage theft and presence of unauthorized persons
ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES Learn understand and practice the professionalism expected Put clientsparticipants needs first
CLIENTPARTICIPANT SUPPORT Answer telephones and take messages for clients and staff monitor doors and greet visitors Maintain office housekeeping; verifies all common areas laundry areas and restrooms are clean and disinfected & fully operational As required by the Program assist shelter staff during provision of services to clientsparticipants including meal preparation serving monitor and record client self administration of prescribed medication set up for classes meetings recreation and other Program events
DRIVING TASKS for licensed Monitors Transports individual program participants to and from various locations such as human service locations work sites and medical facilities Assists passengers in securing wheelchairs car seats and other mobility devices Ensures safety of passengers operates vehicle in safe manner at all times Maintains trip records as well as mileage and gasoline usage records Maintain program vehicle in good operating condition clean vehicle and equipment after each pick up and delivery and takes vehicle for routine maintenance and repairs
ESSENTIAL ABILITY ACKNOWLEDGEMENT Ability to work and deal with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental illness substance abuse recently released from incarceration and other challenges
ESSENTIAL DUTIES Services for this position must be provided on site As a result the position requires incumbents to report to work on site each day of active employment SHELTER SECURITY Monitor Shelter entrance Screen bags and persons entering shelter Patrol premises as scheduled SHELTER SAFETY Monitor Clients; conduct room checks; report violations of rules While patrolling continuously observe for protected operationsconditions report safety concerns ASSET PROTECTION Complete written reports and incidents logs of daily activities and irregularities such as unusual occurrences equipment or property damage theft and presence of unauthorized persons Clientparticipant support Drive participants as directed Part of Client Support for Monitors with licenses Other duties as required and may be subject to change Acts as a role model for participants at all times
MANDATED REPORTER As service providers to the underprivileged and vulnerable in our community all employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities
QUALIFICATIONS Must be able to pass a fingerprint clearance background check including criminal history personal references employment and education verifications
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental illness substance abuse recently released from incarceration and other challenges
Within 30 days of hire must successfully complete VOALA safety training
PREFFERED QUALIFICATIONS High School Diploma or GED
Current California drivers license and clean driving record demonstrated
Knowledge of CA driving laws
Database familiarity
Clean driving record to be insurable by VOALA insurance
Volunteers of America is an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law This employer participates in E Verify as required by the federal government and will provide the federal government with your Form I 9 information to confirm that you are authorized to work in the US If E Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security DHS or Social Security Administration SSA so you can begin to resolve the issue before the employer can take any action against you including terminating your employment

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📌 Monitor (Ontario)
🏢 Volunteers of America Los Angeles
📍 Ontario