Parksville, Canada

Customer Care Representative - Parksville
164909

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?

Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative!

Who we are
Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

This is a 3-month contract role with the possibility of extention!

Working Location
Parksville, BC

Reporting to
Regional Clinic Manager

A day in the life of a Customer Care Representative involves

Providing exceptional customer service in person, over the phone and by email

Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals

Managing and maintaining client accounts while building relationships

Working with insurance companies to ensure successful third-party billing operations

Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

What you get in return

This role offers an hourly wage of $20–$23, based on experience.

Extended Health Advantages Package from day one

Monday – Friday (business hours)

Eligible for Monthly Bonus

We'd love to hear from you if

You possess strong communication and customer service skills





You have experience or would enjoy working on and reconciling accounts receivable

Your aligned with our value of helping others

You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Don't think you meet the criteria?
If you’re willing to go all in and learn, we'd still love to hear from you!

More About Us
We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense

#ConnectHearingCanada

#LI-KV1

Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and prospect for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

#J-18808-Ljbffr

📌 Customer Care Representative - Parksville (British Columbia)
🏢 Sonova Group
📍 British Columbia