Elevate your customer service career with A&D; as a Senior Customer Service Representative, working remotely to support B2B clients. Leverage strong communication skills to manage order processing and enhance customer satisfaction.

In this remote role, you will act as the primary point of contact for B2B customers, ensuring exceptional service across diverse industries. Your responsibilities include managing orders from entry to invoicing, processing RMAs, and handling inquiries. Utilize your 2+ years of experience to effectively solve problems and streamline operations.

Key Responsibilities:
• Manage B2B accounts and provide tailored customer service
• Process orders and respond to inquiries via multiple channels
• Coordinate large orders for timely and accurate shipments




• Expedite rush orders and communicate any issues proactively
• Handle returns and maintain records in compliance with policies

Requirements:
• High school diploma; college degree preferred
• Minimum 2 years' contact center experience
• Robust verbal and written communication skills
• Proficient in Microsoft 365 and ERP systems
• Ability to multitask and prioritize effectively

Support A&D;'s mission by bringing your customer-focused expertise and organizational skills to this dynamic role.
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📌 SeniorB Customer Service Specialist (Ontario)
🏢 ——- A.
📍 Ontario