Lead transformative initiatives at RONA as the Manager of Pro In-Store Program Development. Drive operational excellence and enhance customer management effectiveness in a hybrid work model.

At RONA, you'll be at the forefront of growth in the Pro In-Store business within a hybrid workplace. This role demands a strategic mindset with a blend of project management and business analysis skills, ensuring the seamless implementation of programs. Your collaboration with diverse teams—ranging from Store Operations to Marketing—is crucial for enhancing customer experiences and operational efficiency.

Key Responsibilities:
• Lead the design of Pro In-Store business programs
• Define KPIs for program improvement initiatives




• Optimize business processes and governance standards
• Serve as the lead for customer management platforms
• Develop strategies for effective change management

Requirements:
• 3 to 5 years in a managerial role
• Solid CRM platform experience, Salesforce preferred
• Bilingualism in French and English essential
• Experience in retail industry and cross-functional project leadership
• Excellent analytical and communication skills

Show your leadership talents and drive change within RONA's Pro In-Store initiatives today.
#J-18808-Ljbffr

📌 Manager of Pro In-Store Development (Quebec City)
🏢 Rona
📍 Quebec City