Duration: 5 Months
Location: Toronto, London or Winnipeg
Overview

Ensures stability and reliability of Appian systems through RCA, AI-assisted diagnostics, and continuous improvement.

Leads resolution of complex L2/L3 issues using AIOps, predictive monitoring, and intelligent alerting.

Drives problem management via automation, AI-enabled root cause fixes, and self-healing mechanisms.

Enhances performance and scalability using AI-driven optimization and predictive capacity planning.

Governs releases and changes with CoE standards, leveraging AI-based risk assessment and validation.

Contributes to Appian CoE platform management, including governance, reusable components, and standardization.

Designs and integrates AI/GenAI solutions (IDP, NLP, chatbots, decisioning) to enable intelligent automation.

Promotes AI-assisted development and hyperautomation to improve efficiency and reduce manual effort.

Maintains AI-enabled knowledge management (runbooks, documentation) for faster issue resolution.

Mentors team on Appian, AI adoption, and CoE best practices while ensuring security and responsible AI compliance.

Provides leadership updates on system health, risks, and AI-driven optimization opportunities.

Must Haves:

Eligible for Reliability Security Clearance (5 years in Canada)

AI, Appian Work flow, IDP and RPA skills

5+ years as an Appian developer/engineer, including exposure to AI-enabled solutions.

Strong experience in production support (L2/L3), incident management, root cause analysis, and platform operations, with familiarity in AIOps and intelligent monitoring tools.

Hands‑on expertise in Appian (low‑code), including RPA and IDP, along with experience integrating AI/ML capabilities such as NLP, GenAI, and intelligent automation in production environments.

Knowledge of Appian platform management within a CoE model, including governance, reusable components, design standards, and best practices.

Experience with data modelling, integrations (SAP, third‑party, legacy systems), and exposure to AI-driven data processing or analytics.

Proven ability to manage KTLO activities, prioritize incidents/defects/changes, and leverage automation and AI to improve operational efficiency.

Strong troubleshooting skills with experience applying automation, predictive insights,



and AI-assisted diagnostics to deliver sustainable fixes.

Experience mentoring teams on Appian, AI adoption, support processes, and CoE standards.

Strong communication and stakeholder management skills, with the ability to clearly articulate technical concepts, including AI-driven solutions, to business audiences.

Analytical mindset with a focus on system stability, performance optimization, continuous improvement, and AI-driven innovation.

Experience in financial services or regulated environments, with understanding of governance, security, and responsible AI practices.

Familiarity with Agile methodologies and tools such as Jira, Confluence, GitLab, ServiceNow, and exposure to AI-assisted development tools.

Appian Certified Senior/Lead Developer preferred; additional certifications in AI/ML, automation, or cloud AI platforms are an asset.

Senior Appian AI Developer – Intelligent Automation, IDP/RPA & L2/L3 Production Support - 7794
Duration: 5 Months
Location: Toronto, London or Winnipeg
Overview

Ensures stability and reliability of Appian systems through RCA, AI-assisted diagnostics, and continuous improvement.

Leads resolution of complex L2/L3 issues using AIOps, predictive monitoring, and intelligent alerting.

Drives problem management via automation, AI-enabled root cause fixes, and self-healing mechanisms.

Enhances performance and scalability using AI-driven optimization and predictive capacity planning.

Governs releases and changes with CoE standards, leveraging AI-based risk assessment and validation.

Contributes to Appian CoE platform management, including governance, reusable components, and standardization.

Designs and integrates AI/GenAI solutions (IDP, NLP, chatbots, decisioning) to enable intelligent automation.

Promotes AI-assisted development and hyperautomation to improve efficiency and reduce manual effort.

Maintains AI-enabled knowledge management (runbooks, documentation) for faster issue resolution.

Mentors team on Appian,



AI adoption, and CoE best practices while ensuring security and responsible AI compliance.

Provides leadership updates on system health, risks, and AI-driven optimization opportunities.

Must Haves:

Eligible for Reliability Security Clearance (5 years in Canada)

AI, Appian Work flow, IDP and RPA skills

5+ years as an Appian developer/engineer, including exposure to AI-enabled solutions.

Strong experience in production support (L2/L3), incident management, root cause analysis, and platform operations, with familiarity in AIOps and intelligent monitoring tools.

Hands‑on expertise in Appian (low‑code), including RPA and IDP, along with experience integrating AI/ML capabilities such as NLP, GenAI, and intelligent automation in production environments.

Knowledge of Appian platform management within a CoE model, including governance, reusable components, design standards, and best practices.

Experience with data modelling, integrations (SAP, third‑party, legacy systems), and exposure to AI-driven data processing or analytics.

Proven ability to manage KTLO activities, prioritize incidents/defects/changes, and leverage automation and AI to improve operational efficiency.

Strong troubleshooting skills with experience applying automation, predictive insights, and AI-assisted diagnostics to deliver sustainable fixes.

Experience mentoring teams on Appian, AI adoption, support processes, and CoE standards.

Solid communication and stakeholder management skills, with the ability to clearly articulate technical concepts, including AI-driven solutions, to business audiences.

Analytical mindset with a focus on system stability, performance optimization, continuous improvement, and AI-driven innovation.

Experience in financial services or regulated environments, with understanding of governance, security, and responsible AI practices.

Familiarity with Agile methodologies and tools such as Jira, Confluence, GitLab, ServiceNow, and exposure to AI-assisted development tools.

Appian Certified Senior/Lead Developer preferred; additional certifications in AI/ML, automation, or cloud AI platforms are an asset.

Disclaimer:

AI may be used in evaluating candidates.

This posting is for an existing vacancy.

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📌 Senior Appian AI Developer – Intelligent Automation, IDP/RPA &/Production Support - 7794 (Ontario)
🏢 S.i. Systems
📍 Ontario