Work Model: Hybrid (3 days onsite per week, Downtown Toronto)
About Our Client:
A leading global technology organization is seeking an experienced Product Designer to help shape innovative digital experiences used by millions of customers worldwide. Recognized for its commitment to innovation, user-centered design, and cutting-edge technology, the organization develops products and services that make information more accessible, useful, and intuitive. This chance offers the chance to work on AI-powered experiences, collaborate with globally distributed teams, and influence the future of large-scale consumer-facing products.

About this opportunity:
On behalf of our client, we are seeking an experienced AWS IVR Developer to join a large-scale transformation program focused on modernizing customer interaction and assisted service channels. This role is responsible for the development, enhancement, support, and maintenance of DTMF IVR applications and Voice BOT solutions that deliver meaningful and personalized customer experiences.

The successful candidate will work closely with solution architects, business stakeholders, technical leads, and development teams to build and support complex IVR and contact center solutions. This position is ideal for a seasoned IVR professional with robust expertise in Cisco CVP, Amazon Connect, Java development, and enterprise contact center technologies.

What You’ll Do:

Build, develop, support, and maintain DTMF IVR applications and Conversational Voice BOT solutions.

Perform unit testing and component testing in alignment with business and technical requirements.

Collaborate with Solution Architects, Development Managers, and Technical Delivery Leads to provide effort estimates and technical recommendations.

Identify, troubleshoot, and resolve application issues that impact system integrity, performance, or customer experience.

Participate in technical planning,



systems analysis, solution design, development, integration, testing, implementation, and ongoing production support.

Develop and maintain high-quality, reusable, and scalable code following established development standards and best practices.

Support code deployments and provide production support in highly available enterprise environments.

Participate in peer code reviews and contribute to continuous improvement initiatives.

Collaborate with business, design, and technology stakeholders throughout the software development lifecycle.

Ensure solutions align with business requirements and leverage reusable components where possible.

Maintain current knowledge of emerging contact center technologies, voice automation platforms, and cloud-based solutions.

Investigate root causes of complex technical issues and implement controlled remediation plans.

Support highly complex applications and systems operating in mission-critical environments.

Must Have

Undergraduate Degree, Technical Certificate, or equivalent practical experience.

4+ years of experience in DTMF IVR application development within Contact Center environments.

Hands-on experience with Contact Center as a Service (CCaaS) solutions.

Demonstrated experience with Amazon Connect.

Strong experience with Cisco Contact Center technologies including:

Cisco Call Studio

CVP Custom Elements (Java)

Cisco Call Studio GUI

Experience integrating enterprise applications using:

REST APIs

OAuth2

XML Web Services





MS SQL Server

Experience with UCCE / ICM environments, including:

Integration of CVP IVR applications with UCCE Routing Scripts

DNIS

Queuing to Skill Groups

CTI Variables

Experience working in Agile software delivery environments.

Strong troubleshooting, analytical, and problem-solving capabilities.

Excellent verbal and written communication skills.

Ability to work independently and collaboratively within cross-functional teams.

Experience supporting highly available enterprise applications and production environments.

Familiarity with:

JIRA

Cyara

Confluence

Top Required Skills:

Amazon Connect

CCaaS Solutions

Cisco CVP / Call Studio Development

Java Development & Backend Integrations

UCCE / ICM Contact Center Integration

DTMF IVR Development

REST APIs & OAuth2

Agile Methodologies

Nice to Have

Experience developing Voice BOT solutions using platforms such as Google Dialogflow or Microsoft conversational AI technologies.

Experience with speech analysis, speech repair, and NLU tuning.

Knowledge of cloud platforms including AWS, Microsoft Azure, and Google Cloud.

Previous experience within a large financial services or enterprise environment.

We thank all applicants for their interest in this prospect. Only candidates meeting the above qualifications will be contacted for further discussions

Our Commitment
At Akkodis, part of The Adecco Group, we’re committed to making the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

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📌 AWS IVR Developer (Ontario)
🏢 Akkodis
📍 Ontario