Hiring: IBMS (Operative BMS) SME Techno-Functional Analyst Location: Toronto, ON (Onsite) Employment Type: Full time (FTE) Key Skills: Strong experience with Operative IBMS (BMS) Knowledge of broadcast/media workflows (Scheduling, Ad Sales, Traffic, Billing) Hands-on SQL and database troubleshooting experience Experience in Helpdesk / EUC support environments Familiarity with Service

Now, JIRA, or similar ticketing tools Understanding of infrastructure and EUC environments (VDI, VPN, etc.) Experience with system integrations and reporting tools Strong analytical, problem-solving, and communication skills Key Responsibilities: Provide L1/L2/L3 support for Operative IBMS (BMS) Troubleshoot issues across Scheduling, Ad Sales, Traffic, and Billing modules Resolve incidents, service requests, and user queries through ticketing tools Perform SQL-based data validation, troubleshooting, and issue resolution Investigate system integration issues and data inconsistencies Conduct root cause analysis (RCA) and ensure SLA compliance Manage user access, configurations, and minor system enhancements Collaborate with Sales, Traffic, Finance, and Technical teams to support business operations

📌 IBMS (Operative BMS) SME – Techno-Functional Analyst || Toronto, ON (Onsite) || Fulltime FTE
🏢 AceStack
📍 Toronto