Sommaire de la compagnie Venez travailler pour une entreprise qui est engage dans la russite de chacun de ses employs.

Cest un milieu de travail o les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun.

Un endroit o la diversit est accueillie et clbre. FCT offre la meilleure assurance titres de lindustrie et fournit des solutions de recouvrement et dautres produits et services aux professionnels juridiques, du crdit, de lvaluation et de limmobilier partout au Canada.

ChezFCT, vous aurez loccasion de btir une carrire intressante.

Joignez-vous nous pour nous aider poursuivre notre travail excitant et exercer une grande influence sur nos collgues, nos clients et les collectivits.

Sommaire du poste Nous sommes toujours la recherche dexcellents talents; de personnes qui font preuve dengagement profond envers la clientle et le march que nous desservons.

Si vous dsirez vous joindre une entreprise qui s''est engage envers le succs de chacun de ses employs et qui offre des dfis, des objectifs et des occasions de crotre, tant au niveau personnel que professionnel, dans un environnement ax sur le travail d''quipe, vous aimerez travailler avec nous! Nous comprenons que la promotion dun environnement diversifi et inclusif est essentielle au succs de nos activits, et nous y travaillons activement chaque jour.

As the Director, Operations you are responsible for the overall daily execution of the operations of your respective division including attracting high performing talent and leading and mentoring direct reports as well creating a strategy and goals to improve performance across your division.

This role will plan, develop, execute and monitor the division ensuring efficient, low-cost operations are balanced with employee engagement and exceptional customer experience.

You will be accountable to liase with other divisions to advise on issues regarding assigned and other FCT business and to remain current on the product lines and operational and technological concerns that relate to the division. HERES HOW YOULL CONTRIBUTE:



Lead your operations division by providing direction and leadership in coordinating all daily operations related activities and evaluating changing business needs.

Key to success is developing and maintaining strong relationships with Sales, Product and other Operational leaders and teams to ensure alignment and advancement to improve the division holistically.

Accountable as a manager of managers at multi levels to develop and sustain an effective multi-level unit; ensure the quality of managerial leadership practices of first-line managers; conduct talent management pool assessments with first line managers and the staff, mentoring and putting plans in place for development.

Focus on improving resource deployment, productivity and performance balanced with exceptional employee engagement and customer experience using data driven decision making Work with product to help determine existing program profitability and determine alternate fulfillment models to improve effectiveness and costs Ensure a positive and efficient customer experience throughout the mortgage lifecycle with a focus on registration and discharge functions Streamline and optimize mortgage servicing processes to improve efficiency and reduce costs, potentially including digitization and automation Collaborate with internal and external stakeholders, including loan originators, to ensure smooth and effective operations. HERES WHAT YOULL BRING: 10+ years of management experience and industry experience in diverse roles including operations management Bachelors degree in business administration or related field an asset Broad understanding of and knowledge of FCTs customer segments an asset Broad understanding and knowledge of industry best practices an asset Proven experience managing large teams and maximizing employee engagement Proven ability to plan and manage operational process for maximum efficiency and productivity Strong knowledge in new technologies like AI and workforce management tools to improve operational execution Excellent interpersonal skills to work effectively with internal business partners and to build and maintain strong relationships Bilingual an asset but not required Preferred Qualifications In depth knowledge and experience in mortgage servicing operations Proven ability to develop innovative solutions for increased productivity Superior negotiation and communication skills in both internal and external settings Masterful organizational, communication, and leadership skills, demonstrated by previous qualified success Experience with Contact Centre dynamics, including working in environments with customer interaction and performance metrics Strong working knowledge of data analysis and performance metrics VOICI CE QUI NOUS DISTINGUE: Grce au mentorat, des outils novateurs et une varit de programmes qui mobilisent et rcompensent les employs, nous donnons chacun deux les moyens dexceller et dobtenir des rsultats.

Avantages sociaux complets qui comprennent laccs au Programme daide aux employs et la famille (PAEF) et Bien-tre Essentiel.

Un rgime dpargne-retraite collectif assorti dune cotisation patronale de contrepartie.

Des congs pays gnreux.

Des modalits de travail hybrides.

Des occasions de bnvolat rmunr et des programmes de dons de bienfaisance jumels.

Des programmes de reconnaissance des employs assortis de primes de recommandation.

Dventuels incitatifs fonds sur le rendement.

La possibilit de participer notre rgime dactionnariat.

Et plus encore! * Depuis plus dune dcennie, Great Place to WorkMD reconnat FCT comme lun des meilleurs lieux de travail au Canada.

Nous avons galement t nomms parmi les 50meilleurs lieux de travail, parmi les meilleurs lieux de travail pour les femmes et parmi les meilleurs lieux de travail avec les quipes de direction les plus fiables au Canada.

De plus, FCT a t nomme lun des meilleurs employeurs du Grand Toronto.

En vous joignant nous, vous ferez non seulement partie dune entreprise prime, mais galement dun effectif engag et habilit russir.

Merci davoir pris FCT en considration.

Nous avons hte de vous rencontrer.

📌 Director, Operations (Oakville)
🏢 FCT
📍 Oakville