Job

Title: Front of House Supervisor Location: Whitewater

Mountain

Resort Department: Indoor Operations Reportsto: Indoor Operations Manager Employment Status/Type: Seasonal,Full time Compensation: $21-$22 alongside further perks ___________________________________________________________________________ JOB SYNOPSIS: Under the direction and supervision of the

Indoor Operations Manager,you will lead the Food and Beverage team in providing an exceptional culinary resort experience forour guests.

The Frontof

House Supervisors primary role is ensuringoptimumservice is met, ensuring consistent andtimelyservice,assistingin controlling costs, championing sustainability initiatives, and taking an active role in supporting other department requests to ensure Resort success.

Key areas of responsibility include department recruiting,scheduling infront of house staff, overseeing food service, and managing costs and inventory of all relevant products and supplies. IMMEDIATE REPORTS: Front of House Team Members Front of house team members work together to complete the tasks of cafe style service, bussing, waste management,etc Baristas Janitors Front Of House Team Members SUMMARY OF RESPONSIBILITIES: Champion a sustainable approach in daily operations,development,and planning.

Embrace,promote,and follow Whitewaters missionstatementand values.

Participate in hiring and training staff for all Front of House.

Supervise, coach, mentor, and schedule all Front of House staff.

Order,maintain, andcontrol inventoryfor all front of house products and supplies to match business volumes.

Work with the Management team to ensure pricing meetsthe organizationsgoals of profitability.

Resolve customer complaints as well as any internal conflicts between staff.

Oversee food service,



and act as an expeditor, when necessary, to ensure the consistenttimelymovement of completed food orders from kitchen to customer table.

Ensure practice of health and safety regulations.

Ensure proper communication ismaintainedwith the customer if there isa delay.

Ensure opening and closing duties are well done each day in ahigh-qualitymanner.

Ensure communication between the Front of House & Back of House is positive andprofessional.

Support the Bar team in ensuring atop-levelservice is experienced by all guests in the lodge.

Ensure health and safety regulations are practiced by all staff members.

Ensureall areas of the lodge are tidy & well organized.

Manage department Key Performance Indicators (KPIs) toassistin achieving organizational goals.

Provide a positive,memorable,and outstanding guest experience.

Promote Whitewaters safety culture by reviewing and amending where necessary but not limited to: Department

Manuals, CDPP, Employee Handbook.

Perform other related duties,tasks,and responsibilities asrequiredfrom time to time. REQUIRED QUALIFICATIONS / EDUCATION: Tourism, Hospitality, or Business

Certificatean asset.

Food & Beverage

Serving it

Right.

Food Safe Level 1. SKILLS & ABILITIES: Previousleadership/supervisor/management experience, preferably in the food & beverage sector.

Familiaritywith

Microsoft and

Google Workplace is an asset.

Excellent team player.

Excellent time management.

Excellent customer serviceand communicationskills.

Mustbe of legal age as you are working in licensed areas.

Computer and cash handling experience.

Must be willing to travel to themountainas well as work weekends and holidays asrequired.

Please note: A current Criminal Records Check will be required as part of the hiring process.

📌 Front of House Supervisor (Nelson)
🏢 WhiteWater Ski Resort
📍 Nelson