Lorganisation Alterfina est une entreprise en pleine croissance qui rinvente le financement alternatif pour les consommateurs.

Notre mission : offrir des solutions de crdit adaptes, humaines et responsables.

Nous visons devenir la solution de financement alternative prfre des Canadiens, en les aidant traverser leurs dfis financiers immdiats tout en les outillant pour dvelopper de saines habitudes financires.

Nos cinq valeurs respect, intgrit, bienveillance, innovation et excellence guident chacun de nos gestes et faonnent notre culture.

Rejoindre Alterfina, cest intgrer une quipe dynamique o ton rle a un impact direct sur la russite de lentreprise et sur la vie de nos clients. propos du rle Tu aimes ngocier, trouver des solutions et voluer dans un environnement dynamique o aucune journe ne se ressemble? On veut te rencontrer! Comme agent(e) de recouvrement, tu joueras un rle cl dans la gestion des comptes en souffrance et laccompagnement des clients vers des solutions de paiement ralistes et adaptes leur situation.

Au quotidien, tu seras appel(e) : Communiquer avec les clients par tlphone (entrant et sortant), courriel et SMS; Crer un contact humain, professionnel et respectueux avec chaque client; valuer la situation financire et la capacit de paiement des clients; Ngocier des ententes de paiement ralistes et durables; Expliquer clairement les consquences et prochaines tapes lies aux dossiers; Grer efficacement une file de dossiers prioriss; Assurer un suivi rigoureux et documenter chacune des interactions; Respecter les politiques internes ainsi que les rgles provinciales applicables; Participer la prparation de documents lgaux; Atteindre les standards de qualit et de performance tablis; Collaborer avec une quipe engage et ouverte au coaching et lamlioration continue.

Tu es la personne quil nous faut si Tu es parfaitement bilingue, autant loral qu lcrit; Tu possdes un DEC; Tu as un minimum de 2 ans dexprience en recouvrement; Tu es reconnu(e) pour ton entregent, ton coute et ton professionnalisme; Tu sais ngocier avec tact, assurance et empathie; Tu es organis(e), autonome et capable de grer plusieurs dossiers la fois; Tu tadaptes rapidement aux changements et aux nouvelles situations; Tu as un excellent sens du service la clientle; Tu tablis facilement un climat de confiance avec les clients; Tu apprcies le travail dquipe et la collaboration; Tu es laise avec les logiciels et outils du domaine financier.





Ce quon toffre Un environnement stimulant o ton autonomie est valorise; Mode de travail hybride.

Nous offrons une flexibilit entre tltravail et prsence au bureau, selon les besoins du poste, de lquipe et de lorganisation; Une vraie conciliation travail-vie personnelle (sceau Concilivi); Des assurances compltes (sant, dentaire, vision) payes 50 % par lemployeur; La tlmdecine et un programme daide aux employs et la famille (PAEF); Un REER collectif avec contribution de lemployeur; Des vacances avantageuses et 7 journes maladie; Un programme de reconnaissance de lanciennet; De la formation continue pour soutenir ton dveloppement professionnel; Un comit mieux-tre actif avec des initiatives toute lanne.

Envie de faire partie dune quipe en pleine croissance? Si tu cherches un environnement humain, dynamique et motivant o ton travail a un rel impact, on aimerait te rencontrer.

Postule ds maintenant! Nous remercions tous les candidats de leur intrt.

Seules les personnes retenues pour une entrevue seront contactes.

Lusage du masculin dans cette description a pour unique but dallger le texte. ___________________________________ Company Description Alterfina is a fast-growing company reinventing alternative consumer financing.

Our mission: to offer credit solutions that are tailored, human, and responsible.

We aim to become the preferred alternative financing solution for Canadians by helping them navigate their immediate financial challenges while equipping them to develop healthy financial habits.

Our five core values respect, integrity, empathy, innovation, and excellence guide everything we do and help shape our culture.

Joining Alterfina means becoming part of a agile team where your role has a direct impact on the companys success and on the lives of our clients.

Purpose of the role Do you enjoy negotiating, problem-solving, and working in a fast-paced environment where no two days are the same? Wed love to meet you! As a Collections Agent, you will play a key role in managing overdue accounts and helping customers find realistic and sustainable payment solutions tailored to their situation.

Your day-to-day responsibilities will include:



Communicating with customers by phone (inbound and outbound), email, and SMS; Building professional, respectful, and human connections with customers; Assessing customers financial situations and repayment capacity; Negotiating realistic and sustainable payment arrangement; Clearly explaining account status, consequences, and next steps; Managing and prioritizing a daily queue of accounts; Maintaining detailed and accurate documentation of all interactions; Ensuring compliance with provincial regulations and internal policies; Supporting the preparation of legal documentation when required; Meeting established productivity and quality standards; Collaborating with a supportive team that values coaching and continuous improvement.

Youre the right fit if you Are fully bilingual, both spoken and written; Hold a college diploma (DEC or equivalent); Have a minimum of 2 years of experience in collections; Are recognized for your professionalism, communication skills, and empathy; Are confident in negotiation and objection handling; Are organized, autonomous, and able to manage multiple files simultaneously; Adapt quickly to changing situations and priorities; Have strong customer service skills; Build trust easily with clients; Enjoy working as part of a team; Are comfortable using financial software and digital tools.

What we offer A work environment that values autonomy and initiative; Hybrid work model.

We offer flexibility between remote work and being present in the office, depending on the needs of the position, the team and the organization; A solid commitment to work-life balance (Concilivi certified); Comprehensive group insurance (health, dental, vision) paid at 50% by the employer; Free access to telemedicine and an Employee & Family Assistance Program (EFAP); Group RRSP with employer contribution; Competitive vacation package and 7 paid sick days; Employee recognition program celebrating years of service; Ongoing training and professional development opportunities; An active wellness committee with initiatives throughout the year.

Ready to join a growing team? If youre looking for a dynamic, people-focused environment where your work truly makes a difference, wed love to hear from you.

Apply today! We thank all applicants for their interest.

Only candidates selected for an interview will be contacted.

The use of the masculine form in this posting is intended solely to simplify the text.

📌 Agent.e de perception bilingue (Hybride) / Bilingual Perception Agent (Hybrid)
🏢 Alterfina
📍 Montreal