Job Description **The English version of the job posting is below. ** Spcialiste, Qualit Client Vous avez cur la satisfaction de vos client(e)s? Chez Camlon , nous croyons au bonheur au travail, et cela passe par un bon jumelage entre le bon rle, la bonne entreprise, le bon gestionnaire et un environnement stimulant .

Notre mission? Vous accompagner dans une aventure professionnelle qui vous permettra de vous panouir, autant comme professionnel que comme individu.

Aujourdhui, nous sommes la recherche dun(e) Spcialiste, Qualit Client qui souhaite mettre son expertise en qualit et en gestion des plaintes au service dune organisation o la voix du client occupe une place centrale.

Vous avez de grandes habilets relationnelles? Vous aimez trouver la meilleure solution pour les besoins diverses des clients? Si vous aimez comprendre les enjeux et collaborer avec plusieurs quipes et faire avancer les choses, cette opportunit pourrait tre votre prochain dfi! Localisation: Montral mode hybride Type demploi: Permanent, temps plein Dpartement: Quality Operations Suprieur immdiat: Quality Operations Manager Certains voyagement ncessaires Vous joindrez une quipe voluant dans un environnement rglement, o la qualit, lexprience client et les objectifs daffaires doivent avancer main dans la main.

Dans ce rle, vous deviendrez une vritable personne-ressource en gestion des plaintes clients , tout en agissant comme pont entre les quipes Quality, Commercial/Sales, Customer Service, Supply Chain, Sourcing, Regulatory et les fournisseurs . VOTRE QUOTIDIEN EN TANT QUE SPCIALISTE, QUALIT CLIENT - Grer les plaintes clients de A Z : recueillir les informations, coordonner les investigations, assurer les suivis et veiller une rsolution rapide et conforme. - tre la voix du client auprs des quipes internes et assurer une communication claire avec les clients, notamment sur les enjeux, les investigations et les actions correctives. - Collaborer avec les quipes Commerciales, Qualit, Supply Chain, Regulatory et les fournisseurs afin de trouver des solutions adaptes aux besoins des clients et aux exigences rglementaires. - Analyser les tendances qualit et contribuer au suivi des CAPA, non-conformits et problmatiques rcurrentes. - Participer des projets damlioration continue visant optimiser les processus qualit et lefficacit oprationnelle. - Prendre des dcisions de faon autonome , tout en sachant escalader les situations risque ou fort impact. - LA LISTE DES INDISPENSABLES DU SPCIALISTE, QUALIT CLIENT Nous recherchons avant tout une personne capable de combiner expertise qualit, sens du client et excellente communication .

Baccalaurat en ingnierie, sciences de la vie, qualit/rglementation ou dans une discipline technique connexe; Minimum de 4 ans dexprience pertinente en qualit, conformit, affaires rglementaires, qualit ingnierie, gestion du cycle de vie des produits ou domaine technique connexe; Idalement 5 8 ans dexprience en gestion des plaintes ou environ 5 10 ans dexprience pertinente globale; Exprience concrte en gestion des plaintes et des investigations ; Exprience dans un environnement rglement; Excellentes aptitudes en communication, particulirement en anglais ; Forte orientation client et aisance grer des situations parfois difficiles; Capacit grer plusieurs dossiers et investigations en parallle; Exprience dans la collaboration avec des fournisseurs; Capacit influencer diffrents intervenants et faire avancer les dossiers; Autonomie et capacit prendre des dcisions au quotidien; Esprit analytique,



jugement et approche axe sur les solutions; Bonne comprhension de limpact commercial des enjeux qualit; Connaissance de la rglementation applicable aux dispositifs mdicaux, notamment FDA Medical Device QSR, Canada CMDR et ISO 13485 ; Exprience en gestion ou coordination de projets; Disponibilit pour voyager occasionnellement, soit environ 15 % du temps .

Lexprience en dispositifs mdicaux est privilgie, mais elle nest pas obligatoire . 6 BONNES RAISONS DE POSTULER COMME SPCIALISTE, QUALIT CLIENT 1.

Un rle stratgique au cur de lexprience client et de la qualit. 2.

Un environnement collaboratif o vous travaillerez avec les quipes Qualit, Commerciales, Supply Chain, Regulatory et les fournisseurs. 3.

De lautonomie et de linfluence pour prendre des dcisions et faire avancer les dossiers. 4.

Des mandats varis : plaintes, investigations, CAPA, amlioration continue et projets qualit. 5.

Une belle occasion de dvelopper votre expertise dans le secteur des dispositifs mdicaux. 6.

Un impact concret sur lexprience client , en faisant entendre sa voix et en contribuant des solutions durables. 6. A VOUS PARLE? Vous tes une personne de qualit qui aime rsoudre des problmes, communiquer avec les clients, coordonner des investigations et transformer les enjeux en solutions ? Vous souhaitez occuper un rle o votre jugement, votre autonomie et vos habilets relationnelles auront un vritable impact? Nous aimerions vous rencontrer! Chez Camlon, nous sommes toujours heureux de dcouvrir de nouveaux talents, mme lorsque leur parcours ne correspond pas parfaitement une description traditionnelle.

Envoyez-nous votre candidature et laissez-nous dcouvrir ce qui fait de vous un talent unique.

Votre prochaine aventure professionnelle pourrait commencer ici.

Customer Quality Specialist Are you passionate about customer satisfaction? At Camlon , we believe that happiness at work starts with finding the right match between the right role, the right company, the right manager and an inspiring work environment .

Our mission? To support you in a professional adventure where you can thrive, both as a professional and as an individual.

Today, we are looking for a Customer Quality Specialist who wants to put their expertise in quality and complaint management to work in an organization where the voice of the customer is truly valued.

Are you a strong relationship builder? Do you enjoy finding the best solutions to meet diverse customer needs? If you like understanding challenges, collaborating with multiple teams and moving things forward, this opportunity could be your next challenge! Location: Montreal Hybrid Employment Type: Permanent, Full-time Department: Quality Operations Reports to: Quality Operations Manager Some travel required You will join a team working in a regulated environment where quality, customer experience and business objectives need to move forward hand in hand.

In this role, you will become a true go-to resource for customer complaint management , while acting as a bridge between the Quality, Commercial/Sales, Customer Service, Supply Chain, Sourcing, Regulatory teams and suppliers .



YOUR DAY-TO-DAY AS A CUSTOMER QUALITY SPECIALIST Manage customer complaints from A to Z: gather information, coordinate investigations, ensure follow-ups and drive timely and compliant resolutions.

Be the voice of the customer within internal teams and ensure clear communication with customers regarding issues, investigations and corrective actions.

Collaborate with Commercial, Quality, Supply Chain, Regulatory teams and suppliers to develop solutions that meet customer needs and regulatory requirements.

Analyze quality trends and contribute to the management of CAPAs, non-conformities and recurring issues.

Participate in continuous improvement initiatives aimed at optimizing quality processes and operational efficiency.

Make decisions independently , while knowing when to escalate high-risk or high-impact situations. THE MUST-HAVES Above all, we are looking for someone who can combine quality expertise, customer focus and strong communication skills .

Bachelors degree in Engineering, Life Sciences, Quality/Regulatory Affairs or a related technical discipline ; Minimum of 4 years of relevant experience in quality, compliance, regulatory affairs, quality engineering, product lifecycle management or a related technical field; Ideally 5 to 8 years of experience in complaint management , or approximately 5 to 10 years of overall relevant experience; Hands-on experience in complaint management and investigations ; Experience working in a regulated environment ; Excellent communication skills, particularly in English ; Strong customer focus and the ability to navigate challenging situations; Ability to manage multiple cases and investigations simultaneously; Experience collaborating with suppliers; Ability to influence various stakeholders and drive issues forward; Strong autonomy and the ability to make day-to-day decisions; Analytical mindset, sound judgment and a solution-oriented approach; Good understanding of the business impact of quality issues ; Knowledge of regulations applicable to medical devices, including FDA Medical Device QSR, Canada CMDR and ISO 13485 ; Experience managing or coordinating projects; Willingness to travel occasionally, approximately 15% of the time ; Experience in the medical device industry is preferred, but not mandatory . 6 GOOD REASONS TO APPLY AS A CUSTOMER QUALITY SPECIALIST A strategic role at the heart of customer experience and quality. A collaborative environment where you will work closely with Quality, Commercial, Supply Chain, Regulatory teams and suppliers.

Autonomy and influence to make decisions and move initiatives forward. A variety of responsibilities , including complaints, investigations, CAPAs, continuous improvement and quality projects. A great opportunity to grow your expertise in the medical device industry. A tangible impact on the customer experience by ensuring their voice is heard and contributing to sustainable solutions. DOES THIS SOUND LIKE YOU? Are you a quality skilled who enjoys solving problems, communicating with customers, coordinating investigations and turning challenges into solutions ? Would you like to take on a role where your judgment, autonomy and relationship-building skills can make a real impact? We would love to meet you! At Camlon, we are always excited to discover new talent, even when their background does not perfectly match a traditional job description.

Send us your application and let us discover what makes you a unique talent.

Your next professional adventure could start here.

📌 Spécialiste, Qualité client / Specialist, Customer Quality (Pointe-Claire)
🏢 Cameleon RH
📍 Pointe-Claire