We are seeking a Tech-Savvy Business Analyst / Project Manager with approximately 5 years of experience supporting Salesforce initiatives, business analysis, and system implementations.

The ideal candidate will have strong requirements gathering, stakeholder management, and Salesforce BA + UAT experience.

Key Responsibilities Lead business-critical initiatives from discovery through delivery.

Gather, analyze, validate, and document business and system requirements.

Translate business needs into practical Salesforce solutions.

Conduct stakeholder workshops, feedback sessions, and impact analysis.

Plan, coordinate, and execute UAT , including test scenarios, defect tracking, and validation.

Facilitate sprint demos, Agile ceremonies, and project status discussions.

Map current-state and future-state processes and identify optimization opportunities.

Manage stakeholders, expectations, risks, dependencies, and project outcomes.

Support change readiness, training, go-live, and post-production activities.

Troubleshoot user-reported issues and drive sustainable solutions.





Communicate effectively with both technical and non-technical stakeholders.

Required Skills Approximately 5 years of Business Analysis / Project Management experience .

Strong hands-on experience as a Salesforce BA .

Proven UAT coordination and execution experience.

Solid requirements elicitation, documentation, and validation skills.

Experience with process mapping, impact analysis, and root-cause analysis.

Strong stakeholder management and presentation skills.

Experience working in Agile/Scrum environments.

Excellent written and verbal communication.

Salesforce Skills Preferred Salesforce Sales Cloud.

Salesforce Experience Cloud.

Salesforce dashboard configuration.

Experience with Miro, Box, or similar collaboration/process-mapping tools.

Education Requirement Bachelor''s or Master''s degree completed in Canada is mandatory.

Work Setup Location: Toronto, Canada Work Model: Hybrid Tuesday to Thursday in office Duration: 12 Months

📌 Salesforce BA / PM (Toronto)
🏢 J M Group
📍 Toronto