Vous aimez aider les autres russir et laisser votre marque? Vous prouvez de la fiert guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous tes de nature curieuse et souhaitez acqurir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrire chez Home

Depot.

Position Purpose: The Delivery Coordinator plays a pivotal role in successfully managing over 20,000 customer deliveriesweeklyacrossall Home Depotstores in the Canadian division.

This role supports the coordination of large-format deliveries for both PRO and DIY customers,utilizingflatbeds withmoffetforklifts and boom deliveries in certain markets.

The position also manages car and van deliveries using a crowd-sourced model.

The coordinator will oversee dedicated 3rd party drivers andutilize

The Home Depot Delivery Management System(DMS) to create daily, well-planned routes that ensure efficient execution. A key responsibility will be managing carrier capacity tomaintainhigh delivery performance, ensuringtimely, fast, and frictionless customer delivery experiences.

Responsibilities: Understand andleverage

The Home Depot Delivery Management System(DMS) tomonitorand hold carriers accountable for performance.

Communicate regularly with key stakeholders, including store associates, OPS ASMs, CXMs, Store Managers, CAMs, Pro Account Expeditors (PAEs), carrier leadership teams, drivers, and peers on the FDC teams.

At times, engage with customers directly to resolve escalations.

Execute day-to-day route planning and daily route management flawlessly.

Audit daily load planning and manage last-minute add-ons to meet customer requirements.

Collaborate with carrier operations tomonitordaily routes,



ensuring deliveries are completed on time and customer satisfaction ismaintained.

Prioritize PRO deliveries to meet customer demands.

Serve as the primary point of contact for stores and carriers, addressing and resolving daily issues, while ensuring compliance with prescribed processes.

Ensure returns are managed according to established guidelines.

Identifyand implement improvements tooptimizecosts and service levels.

Adapt to changes easily, working through ambiguity in new roles, processes, and systems.

Deliverables: Efficient daily routes that meet customer service expectations and are executed on time.

Management of a large volume of annual deliveries across the Canadian division.

Consistent communication with carriers, stores, and relevant teams to ensure smooth operations.

Management of last-minute add-ons tomaintainhigh customer satisfaction.

Timely resolution of route, store, and carrier issues.

Address store and/or customer escalations effectively.

Experience / Knowledge Required: 5+ years of experience in retail store operations, service desk, or delivery management, including picking, staging, or loading. 2+ years of experience with delivery management systems (Descartes experience is a plus).

Strong senseof urgency and a passion forlogistics.

Results-driven with a proactive problem-solving mindset.

Demonstrated customer-focused approach.

Team-oriented with the ability to build strong relationships, particularly with carriers, drivers, and internal store/FDC teams.

Process improvement-focused, with proven ability to implement change effectively.

Solid ability to multitask and manage time efficiently.

Knowledge of store and/or carrier processes isadvantageous.

Flexibility to work various shifts asrequired.

The pay range for this position is between $ - $

📌 Coordonnateur des livraisons (Vaughan)
🏢 The Home Depot Canada
📍 Vaughan