Job Description:

We are looking for an experienced credit and collections leader to join a well-established retail organization in Richmond, British Columbia on a Contract basis. This opportunity is suited to a senior finance leader who can guide credit strategy, strengthen receivables performance, and support sound business decisions in a fast-moving environment. The role will oversee day-to-day credit operations while providing leadership to the team and maintaining strong relationships with internal partners and customers.

Responsibilities:

- Lead the credit and collections function by setting direction, supporting business priorities, and advising leadership on credit-related decisions.
- Review customer accounts to evaluate creditworthiness, authorize appropriate limits, and manage overall risk exposure.
- Monitor accounts receivable activity and take action to address overdue balances, emerging issues, and collection concerns.
- Shape and maintain credit practices that align with operational goals while protecting the business from unnecessary financial risk.
- Drive recovery efforts by working with customers and stakeholders to negotiate practical payment solutions and resolve outstanding accounts.
- Track key performance indicators such as receivables aging, bad debt trends, and collection effectiveness to improve results.
- Coach and support credit team members, encouraging strong performance, career growth,



and consistent service standards.
- Work closely with sales, customer service, and other internal teams to balance customer experience with responsible credit decisions.
- Identify opportunities to improve workflows, controls, and overall efficiency within the credit and collections process.
- Visit locations outside the Greater Vancouver area when required to support operations and maintain alignment across the business.

Requirements:

- At least 10 years of progressive experience in credit, collections, or senior-level receivables management.
- Demonstrated success leading teams and providing guidance in a high-volume, fast-paced business workplace.
- Strong understanding of B2B collections, credit evaluation, receivables oversight, and risk mitigation practices.
- Effective negotiation and communication skills with the ability to build credibility across internal and external groups.
- Experience using CRM platforms and related tools to manage account activity, collections follow-up, and customer information.
- Proven ability to improve processes, manage multiple priorities, and make sound decisions under changing business demands.
- Post-secondary education in business, finance, or a related field is preferred.
- A credit designation such as Certified Credit designation would be considered an asset.

📌 Credit/ Collections Supervisor/Manager (Richmond)
🏢 Robert Half
📍 Richmond