Client Engagement Manager

Health House Guelph Inc.
Location: Guelph, ON
Position Type: Full-Time
Start Date: September 14, 2026

Join a Team That Puts People First

At Health House Guelph Inc., we believe healthcare is about more than treatment, it is about creating an experience where every patient feels welcomed, heard, and cared for from the moment they contact us.

Every interaction matters. From the first phone call to the final follow-up, our goal is to make every patient feel valued and confident in their care.

Our multidisciplinary team of physiotherapists, chiropractors, massage therapists, and wellness professionals work together to provide evidence-based care in a welcoming, collaborative environment. We are committed to helping our community move better, feel better, and live healthier lives through personalized care delivered under one roof.

As we continue to grow, we are looking for an experienced Client Engagement Manager who shares our commitment to exceptional service, organization, and genuine patient care. This is an exciting opportunity to join Health House Guelph during our opening phase and help establish the systems, processes, and patient experience standards that will define our clinic for years to come.

Why This Role Matters

The Client Engagement Manager is a foundational role within Health House Guelph.

You will be responsible for creating an exceptional first impression, ensuring smooth clinic operations, and helping build a patient experience that reflects the values of our organization. This role is ideal for someone who enjoys taking ownership, improving processes, connecting with people, and contributing to the growth of a new multidisciplinary healthcare clinic.

About the Role

This is more than a front desk position.

As our Client Engagement Manager, you will be an integral part of every patient's experience and an important member of our healthcare team. You will be the first point of contact for our patients, helping guide their journey by providing a warm welcome, ensuring appointments run smoothly, supporting our clinical team, and making every interaction positive, professional, and memorable.

You will play a key role in developing the systems, workflows, and service standards that allow Health House Guelph to provide an exceptional patient experience.

Success in this role means creating a seamless patient journey, maintaining excellent communication standards, supporting efficient clinic flow, and helping every patient feel valued from their first interaction.

As Health House Guelph grows,



this role has the opportunity to evolve into a leadership position within our administrative team.

Responsibilities

- Welcome every patient with warmth, professionalism, and genuine enthusiasm.
- Answer phone calls, emails, and online inquiries promptly and professionally.
- Schedule, coordinate, and manage patient appointments using Jane App.
- Coordinate practitioner schedules efficiently and proactively while supporting clinic flow.
- Process payments and accurately complete direct billing submissions.
- Verify insurance coverage and assist patients with billing-related questions.
- Maintain accurate patient records while ensuring confidentiality.
- Support daily administrative operations of the clinic.
- Keep the reception and waiting areas organized, clean, and welcoming.
- Coordinate appointment reminders, recalls, and follow-up communications.
- Work collaboratively with the clinical team to ensure seamless patient care.
- Take ownership of front desk processes and identify opportunities to improve patient experience and clinic efficiency.
- Assist with administrative and operational projects that support clinic growth.
- Contribute to a positive, respectful, and team-oriented workplace culture.

Required Qualifications

To be successful in this role, you must have:

- Previous experience working in a physiotherapy, chiropractic, multidisciplinary, or other allied healthcare clinic.
- Experience using Jane App.
- Experience processing direct billing through insurance providers.
- Excellent customer service and interpersonal skills.
- Strong organizational skills with exceptional attention to detail.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Solid computer proficiency and administrative skills.
- Professionalism, reliability, and a positive attitude.
- A genuine passion for helping people and creating exceptional experiences.

Preferred Qualifications

Candidates with the following experience will be considered an asset:

- Experience supporting clinic growth, workflow improvements, or administrative process development.
- Experience with patient recall systems and retention strategies.




- Experience working in a multidisciplinary healthcare environment.
- Experience taking ownership of administrative systems and improving clinic efficiency.

What We Offer

At Health House Guelph Inc., we believe great workplaces are built around great people. We are committed to creating an environment where every team member feels respected, supported, and empowered to succeed.

We offer:

- Competitive compensation of $20–$24/hour, with compensation reflecting experience, healthcare background, and ability to take ownership of clinic operations.
- Paid vacation.
- Opportunities for ongoing professional development and learning.
- A modern, welcoming, and collaborative clinic environment.
- Supportive leadership that values your ideas, initiative, and contributions.
- The opportunity to grow your career with an expanding multidisciplinary healthcare team.
- A workplace culture built on collaboration, respect, accountability, and exceptional patient care.

Why Health House Guelph?

We are building more than a healthcare clinic; we are building a trusted home for our community's health.

We believe every patient deserves to feel welcomed, respected, and supported from the moment they contact our clinic. Every phone call answered, every appointment booked, and every conversation at the front desk contributes to that experience.

As our Client Engagement Manager, you will play a vital role in helping patients feel cared for while supporting a passionate team of healthcare professionals dedicated to delivering outstanding care.

If you are looking for a workplace where your contributions matter, where you are valued as part of the team, and where you have the opportunity to grow alongside a new and expanding clinic, we would love to hear from you.

How to Apply

Please submit your resume and a cover letter outlining:

- Your experience using Jane App.
- Your experience with direct billing and insurance claims.
- Why you would be a great fit for the Health House Guelph team.

Expected Start Date: September 14, 2026

Only candidates selected for an interview will be contacted.

Health House Guelph Inc. is committed to fostering an inclusive and respectful workplace. We welcome applications from qualified candidates of all backgrounds and are committed to providing accommodations throughout the recruitment process in accordance with applicable legislation.

Pay: $20.00-$24.00 per hour

Benefits:

- Casual dress
- On-site gym
- In office parking
- Paid time off
- Store discount

Work Location: In person

📌 Client Engagement Manager (Guelph)
🏢 Health House Guelph
📍 Guelph