Nelson Homes located in High River, Alberta is looking for a Customer Service Representative. This is a full time position with hours Monday – Friday 8:00 am – 5:00 pm.

Duties and Responsibilities:

The key duties and responsibilities of this position are:

- Act as the primary point of contact for customers from contract signing through completion of the one-year warranty period.
- Monitor customer milestones throughout the homebuilding process and ensure alignment with sales and construction schedules.
- Coordinate and communicate key project milestones, including permitting, New Home Warranty requirements, foundation preparation, construction progress, home delivery, and project completion.
- Facilitate communication between customers, moving companies, construction teams, and service departments to ensure a smooth home delivery experience.
- Coordinate post-delivery inspections with the Service Team and communicate material or service requirements to the Construction Coordinator.
- Ensure completion of post-delivery inspections and educate customers on warranty processes and expectations.
- Manage customer communication and support throughout the one-year warranty period, including coordination of service work and warranty claims.
- Assist the Sales Team with product and colour selections.
- Facilitate a seamless transition from Sales to Operations following contract signing.
- Coordinate customer changes and revisions after contract signing in collaboration with the customer and Construction Coordinator.




- Maintain accurate project records and provide regular updates to internal teams and customers.
- Assist with all aspects of Customer Service to ensure a positive experience with Nelson Homes.

Skills & Qualifications:

The successful candidate must have the following skills and qualifications:

- Be highly customer-focused with a commitment to delivering exceptional service.
- Be extremely organized with strong attention to detail and the ability to manage multiple projects simultaneously.
- Demonstrate excellent written and verbal communication skills.
- Thrive in a fast-paced environment with the ability to effectively manage priorities and deadlines.
- Possess strong problem-solving and relationship-building skills.
- Have experience in customer service, project coordination, or a related field.
- Construction or residential homebuilding knowledge would be considered an asset.
- Be proficient in Microsoft Office and other computer-based systems.
- Be self-motivated, professional, and capable of working independently and as part of a team.

Please visit our website at nelson-homes.com

Remuneration:

This will be based upon experience.

Job Types: Full-time, Permanent.

Benefits:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Ability to commute/relocate:

- High River, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are your salary expectations?

Language:

- read and write English fluently (required)

Work Location: In person

📌 Customer Service Representative (High River)
🏢 Nelson Lumber Company
📍 High River