York Regional Traffic Services is looking for dedicated dispatchers to join our team. We are a rapidly growing Towing & Transport company providing roadside assistance in the GTA.

The position is for a part-time shift for Saturday and Sunday from 8:00am to 8:00pm

The focus of this role is to exceed the customer and company requirements for Customer Service, Quality, and Efficiency.

Attendance and punctuality are essential!

Responsibilities and Duties:

- Responsible communication with our clients, developing relationships in order to maintain a strong bond

- Answering inquiries from inbound calls from clients looking for vehicles impounded and assist customers at the front counter coming to pick up their vehicles

- Open communication with fellow call takers, dispatchers and management

- Effectively plan and prioritize all calls making the best use of equipment and drivers while meeting service expectation levels.

- Provide continuous monitoring of all drivers and equipment, ensuring accurate recording of times and clearing





- Dispatch personnel according to written schedules and work orders, or as required by emergency situations

- Remain calm, collected and able to remain like that under pressure

Job Type: Part-time

COVID-19 precaution(s):

- Personal protective equipment provided or required
- Sanitizing, disinfecting, or cleaning procedures in place

Job Duties:

- Dispatch personnel according to written schedules and work orders, or as required by emergency situations
- Maintain contact with drivers throughout their shifts and address any routing issues they might have
- Monitor road conditions, construction zones, and accidents in order to revise routes as needed
- Update customers on the status of their calls including any delays that occur
- Other duties as requested

Work remotely

- No

Job Type: Part-time

Pay: From $20.00 per hour

Versatile language requirement:

- French not required

Experience:

- Customer service: 1 year (preferred)

Work Location: In person

📌 Weekend Daytime Dispatcher (Canada)
🏢 York Regional Traffic Services
📍 Canada