Job Overview

We are seeking a dedicated Operations Officer II – Bilingual to join a leading financial institution in Montréal, Quebec. This role is ideal for professionals with banking or financial services experience who thrive in a fast-paced, high-volume back-office environment. As part of the Mortgage Operations team, you will be responsible for reviewing financial documentation, processing operational transactions, ensuring data accuracy, and supporting mortgage-related operations while maintaining the highest standards of quality, compliance, and service excellence.

The ideal candidate is bilingual in English and French, highly detail-oriented, comfortable working with multiple systems, and committed to delivering accurate and timely operational support.

Responsibilities

- Review and process mortgage and financial documentation accurately and within established service level agreements (SLAs).
- Validate information, review statements, and issue required operational documents.
- Perform operational processing while ensuring compliance with internal policies and regulatory requirements.
- Investigate and resolve discrepancies by working closely with internal business partners.
- Prioritize multiple tasks in a high-volume, deadline-driven environment.
- Maintain accurate records and ensure data integrity across various internal systems.
- Identify opportunities to improve operational processes and contribute to continuous process enhancements.




- Handle confidential customer information with professionalism and discretion.
- Collaborate effectively with cross-functional teams to ensure smooth day-to-day operations.
- Adapt quickly to new procedures, technologies, and changing business requirements.

Experience & Qualifications

- 2–4 years of experience in banking or financial services operations.
- Bilingual in English and French (reading, writing, and speaking).
- Experience working with financial documentation, operational processing, or back-office banking functions.
- Proficiency in Microsoft 365, including Excel, Word, and Outlook.
- Strong attention to detail with the ability to maintain a high level of accuracy.
- Excellent organizational, analytical, and time management skills.
- Strong written and verbal communication skills.
- Ability to multitask and work efficiently in a fast-paced workplace.
- Comfortable learning and navigating multiple internal systems.
- Mortgage operations or loan documentation experience is considered a strong asset.

If you are a motivated banking professional looking to build your career with a leading financial institution, we encourage you to apply. This is an excellent opportunity to gain valuable experience in mortgage operations while working in a collaborative team with strong potential for contract extension and permanent employment based on performance.

Pay: $19.55-$27.54 per hour

Work Location: Hybrid remote in Montréal, QC

📌 Operations Officer II (Montreal)
🏢 Tundra Technical Solutions
📍 Montreal