Job Description:

Reporting to the Executive Director, The Member Programs & Services Coordinator engages with members upon joining the Georgian Bay Cancer Support Centre (GBCSC) and plays a key role in liaising with members over the duration of their involvement with the centre. The Member Programs & Services Coordinator ensures that members are receiving optimal support from the GBCSC. With a focus on thorough tracking, analysis, and reporting, the Member Programs & Services Coordinator is responsible for updating and maintaining member records, performing periodic follow-up with members as needed, and collecting member feedback related to the quality of programming and services offered by the GBCSC. The Member Programs & Services Coordinator also plays an integral role in developing and delivering GBCSC programs to members.

Key Responsibilities

Member Liaising:

- Complete intake assessments for new members of the GBCSC
- Enter recent member records into relevant member database and software platforms, and update as needed based on changes in health status, contact information, etc.
- Meet with active members on an ongoing, as-needed basis to help facilitate open communication and feedback between members and the GBCSC
- Manage and maintain the organization’s member database, ensuring records are kept up to date, members status updates are conducted on an annual basis.
- Link members with complementary community resources as needed, providing opportunities to meet those needs now not able to be optimally met be the GBCSC
- Organize and schedule member services appointments

Programming Support:

- Based on member feedback, provide recommendations to the Executive Director on programming with respect to new program opportunities, modifications to existing programs, and program scheduling considerations
- Through a collaborative effort with members and staff through the appropriate channels, take a leadership role in building, improving, and making necessary changes to the GBCSC member program and services schedule




- Communicate all pertinent information about member programs and services via the appropriate channels.

Communication:

- Provide important relevant member-related content for member communications
- Develop, implement, and maintain a direct communication strategy to improve member engagement
- Monitor and respond to member inquiries, feedback, and comments in a timely manner

Reporting:

- Track, analyze, and report on key membership metrics including but not limited to membership growth, member retention, member demographics, sources of member referrals, etc.
- Track, analyze, and report on key programming and activity metrics including but not limited to program attendance, unique participant data, etc.

Centre Operations:

- Attend and participate in all GBCSC-related meetings as required
- Contribute to the annual GBCSC operational and strategic plan
- Maintain relevant documentation and metrics as required
- Assist in GBCSC fundraising and operational activities as required

Qualifications:

Knowledge:

- An understanding of the psycho-social support needs of individuals living with cancer, their loved ones and caregivers, and those who have experienced grief related to cancer.
- Familiarity with local community resources and other resources available for individuals affected by cancer
- Post-secondary education, preferably in Social Work, Nursing, Social Services Work, or a relevant combination of education and experience
- Knowledge of current and emerging issues and trends that impact the delivery of community-based cancer support services

Skills:

- Proficiency computer applications including Microsoft Office (Outlook, Sharepoint, Word, Excel, Teams PowerPoint), Zoom
- Competent in locating and analyzing evidence-based best practices and research in areas related to GBCSC’s mission.
- Exceptional verbal, written, and electronic communication skills

Job Type: Full-time

Pay: $51,900.00 per year

Flexible language requirement:

- French not required

Education:

- Bachelor's Degree (required)

Work Location: In person

📌 Member Programs & Services Coordinator (Penetanguishene)
🏢 Georgian Bay Cancer Support Centre
📍 Penetanguishene