Medical Aesthetic Front of House & Patient Experience Coordinator

Arbutus Laser Centre | Vancouver, BC

Arbutus Laser Centre is an established medical aesthetic and cosmetic clinic in Vancouver specializing in injectables, laser and energy-based treatments, skin rejuvenation, and medical-grade skincare.

We are looking for a warm, personable, highly organized Front of House & Patient Experience Coordinator to join our team.

This role is ideal for someone who genuinely loves working with people and building relationships, while also being an excellent administrator who can multitask, stay organized, and keep a busy clinic running efficiently.

The Role

You will be one of the first points of contact for our patients and an important part of their overall patient journey, from their first phone call and consultation through treatment and ongoing follow-up.

Responsibilities include:

- Welcoming patients and creating a warm, professional experience
- Answering phones, emails, and patient inquiries
- Scheduling and coordinating consultations, treatments, and follow-ups
- Managing patient check-in, checkout, payments, and treatment estimates
- Maintaining accurate patient records, forms, and documentation
- Following up with patients and helping maintain long-term relationships
- Coordinating with physicians, nurses, consultants, and treatment providers
- Keeping schedules organized and the daily clinic flow running efficiently
- Learning our aesthetic treatments and services to confidently answer common questions
- Assisting with general administrative responsibilities
- Identifying problems, taking initiative, and following through

Who We’re Looking For





You are:

- Warm, friendly, and naturally good with people
- Someone who genuinely enjoys relationship building and patient care
- Highly organized, efficient, and detail-oriented
- An excellent multitasker who can manage competing priorities
- A robust communicator in person, by phone, and by email
- Professional, mature, reliable, and accountable
- Proactive and comfortable taking initiative
- Comfortable with computers, scheduling systems, and administrative tasks
- Calm and capable in a busy clinic environment
- A team player with excellent follow-through

Experience in medical aesthetics, cosmetic medicine, medical or dental reception, healthcare administration, skincare, spa/wellness, luxury hospitality, or high-level customer service is an asset.

Previous medical aesthetic experience is helpful but not essential. We are happy to train the right person.

Why Arbutus Laser Centre?

We are passionate about providing excellent aesthetic medicine while creating an experience where patients feel welcomed, known, cared for, and valued.

We believe great patient care is built through relationships, communication, attention to detail, and consistent follow-through.

If you are an organized administrator who also loves people and takes pride in creating an exceptional patient experience, we would love to hear from you.

Please submit your résumé and a short cover letter telling us why you would be a great fit for our team.

Pay: $25.00-$30.00 per hour

Benefits:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Medical Aesthetic Front of House & Patient Experience Coordinator (Canada)
🏢 Arbutus Laser Center
📍 Canada