Bilingual Customer Experience Specialist
Contract Opportunity | Open to Permanent

North York, Toronto | Hybrid
$25–$30/hour
Monday–Friday | 8:00 a.m.–5:00 p.m.
French/English Required

Our client is a well-established organization in the sustainability and environmental services space and is looking for a Bilingual Customer Experience Specialist to join their team.

This is a great opportunity for someone who enjoys helping people, solving problems, and providing excellent customer service in a professional, collaborative environment.

What You’ll Be Doing

- Support customers by phone and email
- Handle mainly inbound inquiries with some outbound follow-up
- Provide friendly, accurate, solution-focused service
- Update customer information and activity in the CRM
- Work with internal teams to resolve customer issues
- Follow up on inquiries and ensure a positive customer experience

What We’re Looking For

- Fully bilingual in French and English
- Approximately 6 months to 1 year of customer service experience
- Strong B2C/customer-facing background




- Excellent communication skills
- Comfortable with phone and email support
- Organized, detail-oriented, and dependable
- Personable, inquisitive, and proactive
- Comfortable learning new systems and CRM tools

Why You’ll Love This Opportunity

- $25–$30/hour
- Contract role with potential to become permanent
- Low call-volume environment
- Mix of phone and email support
- Minimum 3 days in office, preferably 4
- Professional, collaborative team
- Chance to work with an organization focused on sustainability and environmental impact
- Some flexibility with slightly earlier or later start times to help accommodate commuting

Pay: $25.00-$30.00 per hour

Application question(s):

- Must have a robust B2C/customer-facing background.

Experience:

- Customer service: 1 year (required)

Language:

- French and English, fully bilingual spoken and written. (required)

Work Location: Hybrid remote in Toronto, ON (Toronto District)

📌 Bilingual Customer Experience Specialist (Canada)
🏢 Beyond Bilingual
📍 Canada