Job Summary

We are currently seeking a friendly, organized, and professional Medical Receptionist / Patient Care Coordinator to join our physiotherapy clinic.

Our clinic specializes in Motor Vehicle Accident (MVA) rehabilitation, and we are looking for someone who is comfortable working in a busy healthcare environment and communicating with patients, healthcare providers, insurance companies, and legal representatives.

Responsibilities

- Greet patients and provide qualified front-desk support
- Answer phone calls, emails, and patient inquiries
- Schedule, confirm, and manage patient appointments
- Assist with new patient intake and registration
- Communicate with patients in both English and Farsi
- Maintain accurate and confidential patient records
- Assist with MVA patient files and insurance-related documentation
- Communicate with insurance adjusters, lawyers, and healthcare providers when required
- Process payments, issue receipts, and assist with direct billing
- Follow up with patients regarding appointments and outstanding documentation
- Support physiotherapists and other clinic staff with administrative duties
- Maintain an organized and welcoming reception area

Qualifications

- Fluent in both Farsi and English – required




- Strong verbal and written communication skills
- Excellent customer service and interpersonal skills
- Organized, reliable, and detail-oriented
- Comfortable using computers, email, scheduling systems, and Microsoft Office
- Ability to multitask in a fast-paced clinic environment
- Professional and compassionate when communicating with patients
- Previous experience in a physiotherapy, rehabilitation, medical, or healthcare clinic is an asset
- Previous experience with MVA claims, HCAI, OCF forms, or insurance billing is a strong asset

What We’re Looking For

The ideal candidate is dependable, approachable, and able to take initiative. You should be comfortable communicating with patients from different backgrounds and helping guide MVA patients through the administrative side of their treatment.

Pay: $18.00-$20.00 per hour

Benefits:

- On-site parking

Ability to commute/relocate:

- Thornhill, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

- Administrative: 1 year (preferred)

Language:

- Farsi (required)

Work Location: In person

📌 Medical Receptionist (Canada)
🏢 Elevate Physio Clinic
📍 Canada