Program Support Officer

Status: Temporary Part Time (August 2026 – September 2026)

Hours: Up to 24 hours/week

Home Campus: IAHS (hybrid work arrangements available)

Rate of Pay: $20.56 per hour, plus 6% in lieu of vacation

Vacancy Status: 1 vacancy available

Posting Date: August 11th, 2026

Closing Date: August 17th, 2026 at 7:00 pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Job Summary

Reporting to the Associate Dean, this position provides administrative support to a number of special initiatives and functions within the School of Health. The main responsibility of this position is to provide customer service support for students, faculty and staff. The incumbent will be expected to trouble-shoot activities related to student and faculty issues, as well as provide support and coverage to key positions within the department. The incumbent must be able to work effectively in a rapid-paced environment, prioritize tasks, and exercise independent problem-solving and decision-making skills in the execution of the various activities and issues.

What you’ll be doing:

Administrative Support & Departmental Position Back Up

- Provide coverage for support positions and assist with duties and responsibilities during peak workload times.
- Program Support: front office customer service, add/drop course registration, general student and faculty inquiries and triaging, exemptions, book ordering, drop-box and mail deliveries, room bookings via WhereEnCampus, new faculty orientation.
- For Part time faculty, set up with MyCanvas training, parking information, timesheet instructions and source the onboarding banking information.
- New Employee Onboarding - Assisting with Mohawk I.D, Helpdesk/phone set up, Office, keys, etc.
- CPD’s (continuing education points) for clinical educators required tracking and documentation.
- Fulfil course Outlines/Documents requests.
- Provide back up for support staff and the assistant to the Associate Dean where required.
- Provide assistance to the Assistant to the Associate Dean: with checking exemption requests for process and approval, pulling student status reports, promotion activities, process parking requests, product ordering for the Allied Health team office needs, thank you letter generation via Guest Speaker database, and Scantron/Akindi - Preparing scantron requests for faculty pick up, drop/pick up scantron bag from Mailroom.
- Liaise with Property Services to arrange mail pick-ups during the semester.
- Liaise with Scantron department to ensure bag pick ups during peak times are scheduled accordingly.
- Notify faculty when scantrons are returned – file in cabinet.
- Support faculty in delivering paper based assessments.
- Printing Deliveries - Accept Printing deliveries that arrive to office and notify faculty their printing has arrived.
- Unpacking Office Supplies orders /faculty orders that arrive to office and place in cabinet or notify faculty member.
- Parking Requests - Supplying Guest Parking Vouchers for meetings/events as requested by A.D.



or Faculty and supporting the ordering and pick up and tracking of the parking passes.
- Volunteer Certificates - Preparing/Populating existing template letter for each student volunteer as requested by A.D or faculty member.
- Invigilate exams as needed.
- Reporting graduation requirements met to associate governance.
- Program Handbooks - Work with Program Coordinators, Support, Collaborative Reps (McMaster) to update as required each start academic year.
- Website Updates - Updates through Welcome Platform as required by A.D., faculty, support etc.
- Manual Timesheets - Preparing timesheets for any part time employees missed hours - as per their contracted details.

Special Events/Assignments

- Assisting in the planning and organization of special college marketing events and department activities such as Open House, Program Career Launch sessions, CEL Meetings, May@Mac, Tours, Exam Invigilating and Information events as follows:
- Work with Admin, Faculty/Program Coordinators, and Event organizers to determine needs requirements (ie: signage, space allocations, room bookings etc) and follow-up as necessary.
- Create and communicate schedules to all stakeholders.
- Assist with recruitment needs for student/staff volunteers.

- Support other college events as required: Destination College, Student Appreciation Day, departmental/faculty events as approved by the Associate Dean.
- Support where required during the Facilitation of the Awards process:
- Liaise with Development Office to ensure all awards available for selection are complete and accurate.
- Communicate with Program Coordinators to select award recipients and advise Awards Office within established timelines.

Office Data Management & Communication

- On-going maintenance of the office file system and data collection including ensuring electronic copies of all course outlines, learning plans, and assessment tools are obtained from faculty and filed appropriately.
- Creation of forms and tracking systems to improve office operations.
- Maintenance of department email distribution lists each term and ensuring important office communication is dispersed to all stakeholders as directed by the Associate Dean.
- Review and maintenance of program website for accuracy of information.
- Housing all corporate and departmental policies in one place as well as maintenance of the Employee Guide.
- Pulling POS, CRN, or FAST data for faculty and support staff as required.
- Data collection for special projects as directed by the Associate Dean.
- Organization and maintenance of the network files.

Communication & Coordination of Activities Surrounding Workforce Planning

- Assisting the medical imaging department with work loading support when required during peak periods such as scheduling, timetabling, resources and workload planning, and creation of part time contracts. Specific responsibilities include:




- Providing coordination of faculty workload planning, including the planning and production of full time faculty SWF’s, part-time contracts
- Liaises with Program and Clinical Support to support the loading of SUMMIT (workload & scheduling system) to verify and ensure accuracy of data, and to identify requirements for system improvement.
- Updates and verifies academic blocks and numbers and correct Program of Study to system.
- Assist in handling implications of last-minute changes to staff, workloads, enrolment/section sizes, etc. and works with Associate Dean and/or develops local solutions.

Other duties as assigned.

What you’ll bring to the role:

- A minimum of two-year post-secondary education in Office/Business Administration; related field; or equivalent combination of education and experience.
- Must have at least 3 years related work experience, ability to multi-task in a fast-paced environment, cope with multiple deadlines and meet departmental priorities.
- May be expected to work increased hours during peak times and vacation to provide coverage.
- Excellent customer service skills and client relationship building skills.
- Advanced computer knowledge in MS Office, Calendaring, Millennium, Banner, Fast Suite, Internet research and e-mail correspondence.
- Excellent organizational skills.
- High degree of problem solving, judgment and decision-making abilities required.
- Exceptional interpersonal communication skills to deal with clients, community partners and stakeholders and the general public.
- Ability to work independently with little or no supervision.
- Flexibility in working hours throughout the year is necessary to meet deadlines & changes.
- Self-starter, comfortable with establishing own priorities.
- Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
- The ability to communicate and work effectively with diverse students, employees, and communities.

What we offer:

- Opportunity to gain experience and build relationships at a Hamilton/Niagara Top Employer.
- Access to professional development opportunities.
- Option to enroll in Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
- Discounted rate for full-service athletic facility and instructor-led classes.
- Opportunities to engage in wellness events and activities.

To find out more about working at Mohawk College, including our Employee Value Proposition, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive and barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage: https://www.strategicplan.mohawkcollege.ca/

📌 Program Support Officer (Canada)
🏢 Mohawk College
📍 Canada